SPA Therapist, Hotel Cala di Volpe, Costa Smeralda

Italy

POSITION SUMMARY

Hotel Cala di Volpe, nestled in the heart of the stunning Costa Smeralda, is renowned for its breathtaking views, luxurious amenities, and unparalleled service. Our hotel offers a unique blend of traditional Sardinian charm and modern elegance, making it a truly special place to work and stay. Join our close-knit team that values a sense of belonging and family atmosphere. You'll work in a beautiful and inspiring environment, gaining invaluable experience, and learning from some of the most renowned professionals in the hospitality industry.

Founded by Arinobu Fukuhara over 150 years ago in Tokyo's prestigious Ginza district, Shiseido blends Eastern philosophy with Western science in its innovative products. At Shiseido Spa Cala di Volpe, part of the iconic Hotel Cala di Volpe, a Luxury Collection Hotel, we embody this vision through luxurious rituals, sensorial products, and ‘Omotenashi’, the unique spirit of hospitality. Nestled in the stunning Costa Smeralda, our spa offers an extraordinary experience, combining the serene beauty of the Mediterranean with Shiseido's timeless elegance.

Job Summary: We are looking for a dedicated and skilled Spa Therapist to join our team. The ideal candidate will have a genuine passion for wellness and a strong commitment to providing exceptional service to our guests. As a Spa Therapist, you will be responsible for delivering a variety of treatments, including massages, facials, and body treatments, in line with your specialization and utilizing Shiseido's exclusive products and techniques.

Key Responsibilities:

• Perform a variety of spa treatments, including massages, facials, body treatments, and other aesthetic services.
• Assess guests' needs and recommend appropriate treatments.
• Maintain a clean and organized treatment room, ensuring all equipment is properly sanitized.
• Provide guests with information about the spa's services and products.
• Uphold the highest standards of customer service and professionalism.
• Assist in promoting spa services and products to guests.
• Adhere to all health and safety regulations.

Qualifications:

• Diploma in aesthetics or a related field.
• Previous experience working in a luxury spa or wellness center is preferred.
• Strong knowledge of various massage techniques and spa treatments.
• Excellent communication and interpersonal skills, with knowledge of English and Italian.
• A passion for wellness and a commitment to providing exceptional guest experiences.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace and positive working relationships with others, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Spa Therapist will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance).

Doing all these things well (and other reasonable job duties as requested by Supervisors) is critical for Spa Therapist – to get it right for our guests and our business each and every time. Contact appropriate individuals or departments (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest calls, requests, or problems. Follow up with guests to ensure their requests or problems have been met to their satisfaction.

Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service…