Customer Success Manager - Italian speaker

(Hybrid 3 days in office/ 2 days remote) We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team. This role focuses on helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in the Armis Platform. The T.CSM will align new use cases to CISO goals, identify growth opportunities, and guide customers through adoption and operationalization of the platform, providing hands‑on technical delivery and configuration.

The T.CSM acts as the business liaison between the customer and cross‑functional teams at Armis, including Executive, Product Management, Engineering, Sales, Training, and Enablement.

Final date to receive applications: December 31, 2025

Department: Customer Team

Employment Type: Full Time

Location: Romania

Workplace type: Hybrid

Reporting To: Fabio Lichinchi

• Manage a portfolio of up to 40 accounts throughout their lifecycle with Armis.
• Build strong customer relationships by engaging early as the customer transitions from the Pre Sales phase to Post Sales. Work with customer and Armis account teams to define success plans and strategy to meet customer’s objectives.
• Guide the customer through the implementation phase, delivering use cases and acknowledge expected value.
• Responsible for overall health and retention of the assigned customers, maximizing customer satisfaction (NPS scoring) and driving adoption and value for growth and Advocacy.
• Reporting Risks and Wins internally to Armis account team and externally to account sponsors and executives.
• Understand customer product concerns and feature requests in order to represent the appropriate priority and voice of the customer with the Armis product team.
• Establish regular cadence (Monthly, Quarterly, Digital) with each assigned customer, to provide guidance, review executive dashboards and open issues, and communicate program status.
• Leverage Gainsight to track account activity, health score, risk, and other critical metrics.
• Maintain current functional and technical knowledge of the Armis platform and future products.
• Drive up utilization of the Armis platform and recommend additional features that can be leveraged to improve their security posture.
• Build trusted relationships with relevant, technical users and management stakeholders for assigned accounts.
• Ensure customer deployment and configuration align with business use cases. Validate that use cases are appropriately captured and delivered in a timely manner.
• Maintain knowledge of 3rd Party solutions and integrations/interoperability with the Armis platform within the assigned customer environments.
• Providing technical subject matter expertise where applicable aligned to the expected proficiency.

• Must be fluent in English AND Italian to support EMEA-based accounts
• Possess exceptional verbal, written, social, presentation, and interpersonal skills.
• 5+ years experience in a related function with direct customer facing
  , advocacy and engagement experience in post‑sales, systems engineering, professional services or client management functions, ideally in Customer Success.
• 2+ years experience working in Security and or Networking or hold a university degree in System Security.
• Strong technical and problem solving skills coupled with the ability to provide quick resolution to problems.
• Solid project management and solution delivery experience, with demonstrated ability to drive projects from definition to final delivery.

• Experience as a CSM or Technical Account Manager/TAM in a Cyber Security SaaS organization.
• Previous experience in one or many verticals as Healthcare/automotive/Retail.
• Experience implementing a security program enterprise organization or networking solutions.

Armis,
the cyber exposure management & security company
, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter‑less world, Armis ensures that organizations continuously see
, protect and manage all critical assets - from the ground to the cloud
. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7.

Armis is a privately held company headquartered in California.