Customer Success Manager II | MM

About Deel

Deel is the all‑in‑one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI‑powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

As the fastest‑growing SaaS company in history, Deel is transforming how global talent connects with world‑class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We’re not just building software; we’re creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Coordinators’ top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

You’ll be the face and voice of Deel for our clients, both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long‑term revenue growth. You will serve as our client’s trusted advisor by providing strategic guidance on operational and product‑related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client’s business with Deel.

• Accounts:
  The CSM II will manage a diverse portfolio of MM accounts across UK/MEA. This includes low to mid‑sized spend accounts and accounts with strategic growth potential.
• Risk:
  Identify and flag risks that will lead to customer churn. Engage appropriate internal stakeholders to resolve the issue swiftly while managing customer communications along the way.
• Relationships:
  Build relationships with key stakeholders. Conduct regular business reviews.
• Product:
  Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders.
• Responsible for providing a high‑quality experience to our customers on a day‑to‑day basis.
• Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
• Drive adoption of platform features that will lead to a better customer experience and better retention.

• You have a minimum of 4+ years of relevant work experience, including client‑facing experience as a CSM or Account Manager.
• You must have exposure working with Payroll clients/accounts.
• Have previous experience in at least one of the following: fast‑growth startup, top‑tier management consulting, investment banking, or private equity.
• A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them.
• Quantitatively‑inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations.
• A reliable, motivated self‑starter with a passionate growth mentality. You enjoy fast‑paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility.
• Have a solid track record of achievement – e.g., had success in a top‑tier company, delivered…