Professional Services Engineer, Italy

Overview

At Axon, we’re on a mission to Protect Life. We pursue society’s critical safety and justice issues with our ecosystem of devices and cloud software. Life at Axon is fast-paced, challenging and meaningful, with ownership, growth, and a mission that matters.

Are you ready to make your mark on the world and save lives? Do you enjoy developing new business in a growing market and bridging the gap between citizens and public safety professionals? We are building the future in Public Safety by bringing new technologies to the field with a noble mission: to protect life, protect truth, and make communities safer.

Role As the Regional Support Manager for Italy, you will drive customer success and adoption of TASER and Axon products and solutions to ensure successful adoption in Public Safety and adjacent sectors in the region. You will collaborate with the Country Manager, Sales and Engineering teams, in-country partners and distributors to support customers. We seek professionals who can work at the tactical level and drive adoption through persistence and execution.

Your Day to Day

• Provide timely, professional technical support to customers via phone, email, and ticketing platforms
• Own and manage support cases from intake to resolution, across Tier 1–3 complexity
• Lead onsite and remote installations of Axon hardware and software
• Deliver technical training and onboarding to customers and partners as part of product deployment
• Collaborate with local partners and distributors, supporting their technical readiness and field performance
• Maintain deep expertise across the Axon product ecosystem, tools, and implementation workflows
• Travel as needed (approximately 40%) to support installations, escalations, training, and evaluations
• Document and escalate product issues, bugs, and field trends to Engineering and Product teams
• Support product evaluations (T&Es) with installation, configuration, and field testing
• Schedule and lead regular technical check-ins with assigned customers
• Coordinate with internal teams (Sales, SEs, PMs) to proactively address customer needs and deployment blockers
• Adapt to evolving regional needs and occasionally support cross-functional priorities
• 3+ years in a technical support, professional services, or field implementation role (e.g., RSM, IT Support, PSM)
• Strong technical knowledge in:
  Networking (TCP/IP, VLANs, DNS, DHCP, VPN, firewalls, proxies);
  Relational databases (e.g., SQL Server, Postgre
  
  SQL, MySQL);
  Infrastructure-as-a-Service (e.g., AWS, Azure);
  Digital video, mobile communications, embedded systems, IAM, SaaS
• Experience with computing infrastructure, system support, and data centers
• Strong troubleshooting skills and ability to diagnose and integrate complex IT systems
• Strong English and Italian communication skills, able to interface with technical and non-technical stakeholders
• Proficiency with MS Office, Salesforce, Trello, Slack, Quip, and ability to adopt new tools quickly
• Comfortable working independently and remotely; proactive and self-motivated
• Strong interpersonal skills and business acumen; able to collaborate across teams and levels
• Willing and able to travel up to 40% within the region and internationally
• Legal right to live and work in Italy and travel internationally
• Bonus:
  Understanding of software development, project tracking, or data analysis

Preferred Qualifications

• Prior military or law enforcement experience
• Bachelor's Degree (preferably in Computer Science or Engineering) or equivalent experience
• Service Management and/or Professional Services experience in the public safety or defense sector is an asset

Don’t meet every single requirement? That’s ok. At Axon, we Aim Far and think long-term about reinventing the world to be a safer, better place. We’re committed to building diverse teams that reflect the communities we serve.

Axon is an equal opportunity employer. If you require accommodation during the application or recruitment process, please contact  for assistance.