Cyber Security Incident Response Lead

• Region: EMEA - Europe, Middle East and Africa
• Work Persona:
  Flexible or Remote

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Service Now is changing the way people work. With a service orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and means continuously challenging yourself to improve.

We employ the brightest and most forward-thinking Security Professionals on the planet. We have offices around the world and work as a distributed team. Join the Office of the CISO team and help set the bar for cloud security!

What you get to do in this role:

What you get to do in this role:
Service Now’s Office of the CISO team leverages its diverse security background and expertise to help enhance Service Now’s security and communicate Service Now’s security features to the world. The team works closely with all other Service Now security organisation departments and the sales, legal, IT and product teams on security-related topics. Most importantly, the Office of the CISO team works with prospects, customers, and partners to address questions related to the security of Service Now’s cloud-based service.

This team values integrity, quality, expertise, precision, communication, and efficiency and is looking for a Cloud Security Professional with a broad security background and excellent communication skills.

You will be a member of the EMEA team of the Office of the CISO, focusing on Italian-speaking countries.

As a valued member of our esteemed team, you will assume the pivotal role of a Cloud Security Professional; your mission encompasses ensuring unwavering support for the Sales Team in pre-and post-sales endeavours. You will expertly navigate questionnaires, meticulously review contracts, and address customer inquiries. Your proactive engagement will extend to driving impactful security meetings with customers and delivering compelling presentations at conferences, both internal and external.

As a leader in security conversations, you will skillfully rebut cloud technology myths and provide invaluable support during Security Incidents and Investigations. Collaborating seamlessly with internal teams, you will be vital in resolving security issues arising from investigations and conducting thorough postmortems to guarantee comprehensive remediation. Should the need arise, you will spearhead structural or design changes, propelling the security posture of our cloud environment and elevating the subscription service to new heights.

Your expertise and dedication will be instrumental in safeguarding the integrity and excellence of our cloud security initiatives.

Key Responsibilities:

• Customer Security Engagement & Sales Support
  • Through pre/post-sales, customer calls, questionnaires, and contract review activities
• Security Incident Management & Investigation
  • Combining incident handling, escalation, investigation, and remediation responsibilities
• Strategic Security Messaging & Industry Leadership
  • Evangelism, industry participation, and customer experience coordination
• Cross-Functional Security Leadership
  • Provide team leadership and contract negotiation duties

Required Qualifications:

• Experience & Technical Expertise
  • Ideally 5 years IT experience with 2 years in Cloud Security, incident handling and/or AI/LLM security, cloud operations
  • Experience leading…