IT Support Technician x2

Closing Date: 23.59 hours GMT on Wednesday 07 January 2026

Reference: 0990-25

At EPNE our ‘purpose’ is our north star. It is what we expect of ourselves every single day and why we ask all staff to keep our purpose front and centre in all that they do.

Our Purpose is to “unlock potential, create opportunities, and transform lives through outstanding education, skills and training”. Rooted in our transformative power, it communicates our work in tackling inequalities, removing barriers, and improving the life chances of the people and communities we serve.

We nurture our very special culture. Our unifying values framework “The actions we take the choices we make - The actions I take the choices I make”represent the character of our college group, and are grounded in the belief that every action, by every individual, contributes to our success. This why we encourage empowered individuals, personal accountability and growth.

Building on our remarkable past, creativity and pioneering spirit, we are moving forward with courage into the future, improving what we, remaining action-orientated, and innovating to make an exceptional difference for the world we live in.
Shaping futures for a better tomorrow,join our
change making
community now.

Please see the following link to our 2024 Ofsted Report, in which EPNE was graded as being Outstanding across all areas -
Ofsted-Report-Outstanding

As an employer, we prioritise cultivating a supportive and inclusive workplace culture, where our staff can thrive and grow. We recognize that our employees are our greatest asset, and we are deeply committed to investing in their professional development and overall wellbeing.

If you’re making the move into further education teaching, you may be eligible for the Taking Teaching Further (TTF) programme a funded route to help industry professionals retrain as FE teachers.

In addition, for roles in high-need subjects or regions you may also benefit from the government’s targeted retention incentive (formerly “levelling-up premium”) payments, worth up to £6,000 for eligible teachers in their first five years and teaching certain shortage subjects.

Please note eligibility for both TTF and the Targeted Retention Incentive varies by role, subject area and provider, they do not apply to every vacancy.

Find out more about both initiatives through the links below.

You will be a change maker by ensuring that technology is accessible, secure, and efficiently maintained within the organisation. By swiftly resolving technical issues and implementing innovative solutions, you play a pivotal role in boosting productivity and enabling digital transformation across the college group. Your expertise will help us in staying ahead in a rapidly evolving tech landscape, empowering customers and stakeholders with the tools they need to succeed.

Through your problem-solving skills, you will not only prevent disruptions but also contribute to the lasting impact on both the workplace and the wider community.

• To provide remote and face to face support for customers on all technical incidents raised as escalated via the Service Desk.
• To proactively highlight common issues encountered, and seek to resolve these, and/or document knowledge base information for service desk staff/end customers, in order to promote greater self-service and/or resolution at service desk level.
• To ensure that all calls for support and requests (direct or via the Help Desk) are dealt with promptly always resulting in high satisfaction with outcomes
• To perform routine end user device (desktops, phones etc) maintenance and deployment/retirement of these devices.
• To rigorously maintain and update asset databases around end user devices.
• To ensuring the security of the IT environment, including the Confidentiality, Integrity and Availability of information systems.

• Level 2 or equivalent Maths & English
• Level 3 or equivalent professional qualifications in an IT related discipline, with evidence of continuing professional development
• Signi…