CRM Manager

Overview

Join to apply for the CRM Manager role at Menarini Stemline
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Reports into:
Global Commercial Excellence Function.

Location:

Remote.

The CRM Manager will be a member of the Global Marketing team for Menarini-Stemline, operationally responsible for Global (ex US) CRM activities, with a focus on EU and MEA countries.

The main mission is to drive projects to support CRM/Vault related development and evolution, that resonate with the end user community whilst driving the leadership teams strategic initiatives.

Operations and support

• Act as SME for Veeva CRM and Vault related technical and business topics
• Support customer facing teams in EU-5 and key MEA countries in day-to-day CRM activities
• Perform admin and configurations tasks, address and resolve issues, problems and change requests
• Drive segmentation & targeting exercises with country commercial leadership, and if necessary, external consultants to ensure high quality impact of commercial team deployment
• Assess, monitor and continuously enhance user adoption towards CRM and promote digital engagement.
• Enable tracking of key metrics for Commercial and Medical Excellence, provide leadership with periodic analytical progress reports and outcomes.

Project Management and Business Analysis

• Strategic design and rollout of CRM and Vault systems across EU & MEA countries, support geographic and product portfolio expansion targets through re-usable processes and ready-to-deploy systems
• Interface between Menarini-Stemline and CRM/Vault systems’ vendors and consultants
• Accountable for Commercial and Medical CRM/Vault activities including the set up of business rules, with strong cross-functional collaboration with Medical and Market Access teams.
• Collaborate with country teams, including leadership, towards optimization of CRM/Vault systems
• Propose and discuss with the leadership developments and upgrades of CRM/Vault system to ensure state of the art CRM/Vault systems in Menarini-Stemline.

Training

• Provide training and support to team members on CRM/Vault system usage and best practices.
• Lead training and periodic refreshment of CRM/Vault tools for users.
• Develop user guides and documentation to facilitate effective use of the CRM/Vault system.

Process Improvement

• Identify opportunities for process improvements within the CRM/Vault system and recommend solutions to enhance efficiency.
• Implement best practices for CRM management to streamline operations and improve user experience.

Compliance and Security

• Ensure CRM/Vault practices comply with policies and data protection regulations.

• Degree (preferably in Marketing and Sales, Information Systems, Business Administration and related disciplines)
• Min 3 years operational / technical experience with CRM and Vault systems, regional or global role is a plus
• Business proficiency in English, other languages German or Italian or French are a plus
• Experience with Pharmaceutical Oncology is a plus
• Veeva CRM / Vault certification is a plus
• Technical Proficiency:
  Expertise in CRM and Vault systems, in particular Veeva, and their application to the pharmaceutical industry.
• Project management, business analysis and analytical capabilities. Ability to understand business requirements and translate them into technical solutions.
• Data Analysis:
  Strong skills in analysing data to drive decisions and improve CRM processes.
• Attention to Detail:
  High level of accuracy in data management and system administration.
• Communication
  
  Skills:
  
  Effective verbal and written communication skills for training, support, and collaboration.
• Problem-Solving
  
  Skills:
  
  Ability to troubleshoot and resolve technical issues related to the CRM/Vault system. Experience in L2-L3 support is a valuable plus.
• Organizational
  
  Skills:
  
  Ability to manage multiple tasks and prioritize effectively.
• Collaboration:
  
  Skilled in working with cross-functional teams to achieve common goals.
• Customer orientation, team working, collaborative and proactive aptitude.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Analyst, Sales, and Information Technology
• Industry: Biotechnology

Menarini Stemline is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Founded in 1886 and headquartered in Florence, Italy, the Menarini Group is a leading international pharmaceutical company dedicated to providing high-quality therapeutics and advanced diagnostics for patients globally. Our foundation is built upon five key pillars:
Ethics, Innovation, People Centricity, High-Quality Solutions, and Environmental Sustainability.

Key Facts

• Global Reach:
  Present in 70 countries, with products sold in 140 locations worldwide.
• Team:
  Around 18,000 employees globally.
• Manufacturing: 18 manufacturing sites across 6 continents, producing over 500 million packs of drugs annually.

Menarini has made a strong, strategic commitment to Oncology,…