Training Manager Italy

Position

TAG Heuer: the Swiss Avant‑Garde watchmaker since 1860. Avant‑Garde is our culture and philosophy. Our unique heritage is built on a disruptive mindset, an innovative approach and a cool and free‑minded spirit to think ahead and establish records. The TAG Heuer watches and chronographs are an authentic concentration of innovation, design and engineering for bold, self‑confident people who are connected to the future.

TRAINING MANAGER (M/W)

An exciting opportunity within a dynamic and fast‑growing business awaits the right candidate. This is a busy but friendly environment that will suit an organized person with a great balance of having an eye for detail and high‑level view and paired with plenty of team spirit.

Responsibilities:

Reporting directly to the Retail Manager, the Training Manager is responsible for:

• Adapt and animate TAG Heuer training programs across Italy, acting as a business partner with the Sales and Marketing teams
• Alongside HQ Training team, develop and co‑build training and coaching programs using the appropriate tools (client experience, sales techniques, product & know‑how training, history and Maison DNA)
• Build a Retail training path to support the direct distribution and guide the development of the sales associates
• Set‑up a dedicated coaching program Boutique and POS
• Support top management on training needs, linked to business priorities
• Build with the Wholesale team a dedicated training strategy for distributors (animation and training for key partners), linked to business priorities to develop the sell‑out
• Pilot Mystery Shopping waves in liaison with the sales teams: develop Retail excellence (sales ceremony, client experience, CRM activity, etc.) alongside the store managers
• Follow‑up and reporting of the training activities (ROI, e‑learning tool) with an emphasis on continuous improvement

Your profile:

• You have a Bachelor’s degree and above with min. 5 years of experience (sales, boutique supervision, training)
• You also have min. 3 years of retail specific training experience and ideally 2 years of project management experience (organized and details oriented)
• You are fluent in Italian and English
• You have a global vision & understanding of the retail network
• You have a proven ability to adeptly prioritize, organize and manage multiple projects
• You can work well with others as well as independently with minimal supervision
• You have an expertise with the entire Microsoft Office Suite
• You have outstanding written, verbal communication and presentation skills
• You are able to travel 70% or your work time
• You have a good sense of humor, charismatic, enthusiastic

Permanent Job

Minimum 5 years

Full Time

Retail