Customer Service Representative

Title:

Customer Service Representative

Location:

Pennington, NJ08534
Duration: 12 months
Training Hours – Monday through Friday 9am - 5:30pm EST – Will follow schedule selected at offer time, once training is completed. (MUST be able to work in a virtual setting on site during training).
Shifts:
Mon, Wed, Thurs, Fri, Sat – 9:00am – 5:30pm EST
Sun, Mon, Tues, Wed, Thurs – 9:30am – 6:00pm EST
Wed, Thurs, Fri, Sat, Sun – 10:00am – 6:30pm EST

Professioanal Summary:
Senior Fraud (Hybrid) Analyst in Wealth Management Fraud & Claims handles multiple call types regarding possible fraudulent account activity and claim initiation concerns.
The associate will handle inbound calls and take appropriate action based on complex transaction characteristics or account changes.
They will also be responsible for the claim initiation and status updates of various fraud and billing disputes, on our clients’ bank accounts.
Associates will handle a wide variety of claim types including but not limited to: credit card, debit card, ATM, check fraud, ACH, and online wire transfers for wealth banking products.

Required skills-

• 2 or more years of customer service experience and below skills.

• Must possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information

• Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint is a

REQUIREMENT

• Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment

• Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients

• Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise

• Positive attitude that embracing coaching as an opportunity to improvement in current role

• Ability to handle confidential matters and sensitive information in a responsible manner.

• Ambitious and self-motivating

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