Guest Relations Representative; Part Time

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part‑time).

$0.00 - $0.00

20

Greets and welcomes patients, guests, and visitors. Maintains customer service work environment.

Education:

High school diploma or equivalent.

Experience:

One year previous customer service experience.

Ensures that inquiries and requests are addressed in a friendly and responsive manner.

• Anticipates the needs of patients, guests, and visitors and takes proactive measures to ensure their satisfaction.
• Demonstrates knowledge of department locations and directs guests using facility maps or other aids to appropriate locations.
• Responds immediately to guest inquiries.
• Provides proactively patient and guest comfort and emotional support as needed.
• Surveys lobby and surrounding area ensuring it is inviting and that visitors are being assisted as they enter.
• Utilizes service recovery skills as appropriate in problem solving situations.
• Promptly and courteously answers phones and provides clerical and administrative services as needed.
• Collaborates with security personnel on a continuous basis to provide a hospitable, welcoming and safe environment.
• Maintains awareness of current visitor restrictions and screens visitors appropriately. Greets governmental surveyors and notifies Director and Manager of Governmental Affairs of their presence.
• Checks mail twice a week and routes patient mail appropriately.
• Presents a professional image at all times.
• Maintains a moderate noise level.
• Maintains a neat and orderly front desk for a positive first impression.
• Adheres to wearing appropriate attire and maintenance.

Frequent physical demands include:
Standing

Occasional physical demands include:
Sitting, Walking, Climbing (e.g., stairs or ladders), Carry objects, Push/Pull, Twisting, Bending, Reaching forward, Reaching overhead, Squat/kneel/crawl, Wrist position deviation, Pinching/fine motor activities, Keyboard use/repetitive motion

Continuous physical demands include:
Talk or Hear

Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs.

Sensory Requirements include:
Accurate Near Vision, Accurate Far Vision, Color Discrimination, Minimal Depth Perception, Accurate Hearing

Anticipated Occupational Exposure Risks Include the following:
Bloodborne Pathogens, Chemical, Airborne Communicable Disease, Extreme Temperatures, Radiation, Uneven Surfaces or Elevations, Extreme Noise Levels, Dust/Particulate Matter

• Medical Plan
• Prescription drug coverage & In-House Employee Pharmacy
• Dental Plan
• Vision Plan
• Flexible Spending Account (FSA)
• Healthcare FSA
• Dependent Care FSA
• Retirement Savings and Investment Plan
• Basic Group Term Life and…