Department Support Representative

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).

Pay Range:

$18.21 - $26.46

Scheduled Weekly

Hours:

40

SUMMARY (Basic Purpose of the Job)

Performs administrative activities within established guidelines to support multiple department operations. Coordinates workflow to support and ensure smooth operation within multiple departments.

Education:

High school diploma or GED.

Experience:

One year of related experience. Transcriptionist experience preferred

Other Credentials:

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Knowledge and

Skills:

Excellent customer service, communication, interpersonal, and organizational skills. Detail oriented. Ability to spot inconsistencies in data. Good understanding of English language. Excellent time management skills and ability to meet deadlines.

Special Training:

Basic computer skills.

Mental, Behavioral and Emotional Abilities:

—

Usual Work Day:

8 Hours

Does this position formally supervise employees? No

• Receives electronic diagnostic testing interpretations, including addendums from physicians and assures they are formatted and placed in the correct system within departmental time frames.
• Monitors patient flow by greeting and checking in patients, verifying accurate scripts and information needed for testing and facilitates corrections if needed.
• Schedules and confirms appointments as needed to maintain department flow. Reschedules patients as needed.
• Prepares and prints daily department schedules and medication reconciliation.
• If supporting cardiology department, makes twice-daily hospital rounds to check/transfer studies on EKG machines as needed, and monitors event monitors on floors.
• Completes data gathering for corporate compliance.
• Orders, receives, picks up and distributes supplies, manages dietary supplies for patients and coordinates housekeeping/linen needs.
• Verifies appropriate diagnosis code, places claims in EMR entering CPT, diagnosis and supervising physician.
• Ensures that all patient identification or demographic information is secure at all times.
• Monitors department(s) supply inventory and orders supplies as necessary.
• Performs other duties as needed.

Frequent physical demands include: Pinching/fine motor activities.

Occasional physical demands include: Standing, Walking, Climbing (e.g., stairs or ladders), Carry objects, Push/Pull, Twisting, Bending, Reaching forward, Reaching overhead, Squat/kneel/crawl, Wrist position deviation.

Continuous physical demands include: Sitting, Keyboard use/repetitive motion, Talk or Hear.

Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs.

Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Color Discrimination, Moderate Depth Perception, Accurate Hearing.

Anticipated Occupational Exposure Risks Include the following: Bloodborne Pathogens, Airborne Communicable Disease, Dust/Particulate Matter.

This position is eligible for the following benefits:

• Medical Plan
• Prescription drug coverage & In-House Employee Pharmacy
• Dental Plan
• Vision Plan
• Flexible Spending Account (FSA)
• Retirement Savings and Investment Plan
• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
• Supplemental Group Term Life & Accidental Death & Dismemberment…