Radiology Support Supervisor

Overview

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).

Pay Range $18.21 - $26.46

Scheduled Weekly Hours 40

Position Overview VERSION:1

JOB TITLE:

Radiology Support Supervisor

COST CENTER: 000000

JOB CODE: 15106

FLSA Exemption Status:
Non-Exempt

Telecommuting Eligible:
No

SUMMARY (Basic Purpose Of The Job) Supervises radiology support clerk staff. Oversees daily operations, training schedules, orders all necessary supplies. Completes all evaluations and competencies required. Orders all necessary supplies at radiology front desks. Performs a variety of clerical tasks which supports various diagnostic imaging services. Provides overall support service functions according to radiology practice standards to ensure optimal department functions.

Resolves requests for release of radiology records according to radiology practice standards to ensure customer satisfaction.

Minimum Requirements

Education:

High school diploma or GED.

Experience:

Two years previous related experience required. Previous experience in a medical related field with medical terminology and human anatomy coursework, preferred. Previous supervisory experience preferred.

Other Credentials: AHA BLS. Non-Licensed must obtain before end of orientation period

Knowledge and

Skills:

Excellent verbal and written communication skills. Strong organization skills. Strong customer service skills. Intermediate computer skills.

Special Training Mental, Behavioral and Emotional Abilities:
Possesses ability to proficiently function in a fast-paced patient-focused department.

Usual Work Day: 8 Hours

Reporting Relationships

Does this position formally supervise employees? Yes

If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.

• Supervises all radiology support clerks at both campuses and all other areas of radiology. Assists in the hiring and training of new and existing staff. Completes competencies and evaluations per Capital Health policies. Maintains daily work schedules. Processes payroll in a timely fashion.
• Maintains daily schedule and trains staff on new IT systems. Oversees ordering processes and their acquisitions.
• Executes prompt retrieval of radiology reports for review by authorized individuals, inclusive of faxing reports. Helps facilitate multi-study patients between modalities. Ensures unit is appropriately stocked with the necessary forms and supplies.
• Serves as a contact for visitors and callers. Greets and announces visitors and notifies appropriate staff member. Facilitates the movement of patients into and out of the department. Coordinates with patient transport as needed.
• Answers and screens telephone calls and takes accurate messages. Responds to inquiries from callers and visitors or refers to department staff.
• Accesses PACS and accurately identifies patients studies. Prints images, or burns CDRs from PACS on a timely basis. Copies records and other information as needed. Sorts and distributes department mail as it arrives.
• Interacts appropriately with customers via telephone and in person to gather and obtain appropriate information relating to exam including insurance information, referrals, and prescriptions.
• Orders imaging examinations per physician…