Scheduling Coordinator - Radiation Oncology - Hopewell

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).

Pay Range: $20.10 - $26.13

Scheduled Weekly

Hours:

40

• Collaborates with physician offices, hospital clinic or directly with patients to schedule surgical/procedural patients, negotiating date and time, and avoiding resource conflicts (chairs, rooms, nurses, equipment). Performs this task in a timely manner. Coordinates special procedure needs with appropriate CH departments and staff, as well as external resources.
• Works closely with applicable clinical and operational leadership to schedule and maximize utilization of nursing time, productivity and resources.
• Gathers complete patient and procedure documents for each case to assist in patient registration and billing.
• Is a resource for the physician offices and other schedulers on how to obtain pre-certification and authorizations from various insurance carriers (both in-network and out of network payers) to facilitate maximum utilization and efficiency and minimal procedure-related problems. Keeps up-to-date log sheets of procedure codes and works closely with the CH Finance Department to ensure that the coding is accurate.
• Verifies that the insurance precertification and authorization is accurate and contains the necessary codes. Confirms that all physician orders are billable and contains the necessary information (diagnostic code, CPT code or description, order date, frequency and physician signature). Verifies benefit eligibility using a variety of online systems or by calling the insurance company.
• Coordinates inter-department services and resources for patients. Assists in preparing accurate weekly volume reports for the pharmacy to be able to order all necessary drugs. Coordinates on a daily basis with the blood bank to ensure proper blood bank resources and supplies are available. Communicates with hospital transport and outside transportation resources to schedule patient transportation. Schedules diagnostic testing for patients.
• Works independently to assure prompt patient service both on the telephone and at the front desk. Oversees the registration and checkout process and the handling of medical records to assure efficient flow of patients through the office. Maintains positive working relationships with all physician offices, hospital departments and outside vendors.
• Reviews routine issues, difficulties, unusual circumstances, and patient complaints/problems with schedulers. Works to resolve them prior to escalating to through the leadership team.
• Performs all medical receptionist duties, including but not limited to, greeting patients, answering phone calls, scheduling appointments, maintaining and filing/scanning information into medical records, checking patients in and out, and completing computer and paperwork associated with these functions. Coordinates the communication of follow-up care needs to patients and physician offices as appropriate.
• Devises a system to keep track of patient authorizations for patients requiring multiple treatments. Ensures physician offices are notified prior to the expiration of authorizations to eliminate delays in patient treatment plan.
• Communications with physicians and physician offices by sending documentation of treatments, making them aware of when patients cancel appointments or when they miss their appointment.
• Works closely with the finance department on claim denials. Follows-up with insurances companies and physician offices on claim denials to obtain additional information for…