Genesys Cloud Consultant

Job Description

Infosys is seeking Genesys Cloud Consultant
. This position will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle, including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating high‑level design artifacts; deliver high‑quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty;

be part of a learning culture where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

• Candidate must be located within commuting distance of Pennington, NJ or Addison, TX or be willing to relocate to the area. This position may require travel to project locations.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Three years of progressive experience in the specialty may be considered in lieu of each year of education.
• At least 4 years of Information Technology experience.
• Minimum 4+ years of application development experience implementing multichannel self‑service/IVR and Omni‑Channel Orchestration Routing on Genesys Cloud CX.
• Functional and hands‑on experience developing Voice and Non‑Voice (SMS, Email, Chat, Voice Bot, etc.) applications using Genesys Cloud CX Architect.
• Candidates authorized to work for any employer in the United States without employer‑based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

• Genesys Architect Flows, Data Actions, OAuth and Integration objects, Genesys Integration with other ancillary products, Genesys Cloud Reporting, Genesys Cloud APIs.
• Thorough understanding of the Genesys Framework and integration with internal and external components.
• Delivery credentials for Self‑Service and Analytics solutions enabled with speech‑based interfaces and dynamic menu based on customer treatment strategies.
• Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi‑channel, Desktop, Integration, Recording, Reporting, etc.).
• Experience in chatbot and voicebot IVR development using Genesys Cloud CX Architect.

• Medical/Dental/Vision/Life Insurance
• Long‑term/Short‑term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.