Lead Technology Advocate - Pennington, Nj

LEAD TECHNOLOGY ADVOCATE - PENNINGTON, NJ

Waveguide LLC is an internationally renowned independent consultant in audiovisual design, information technology design, acoustics consulting, on‑site technology management and workplace data analytics. Founded in 1996, Waveguide is headquartered in Charlotte, North Carolina, with regional consulting locations in Atlanta, Los Angeles, New York, Chicago, Houston, Raleigh, Tampa and Portland.

Our award‑winning designers and consultants create world‑class communication environments that look as good as they perform. Our data analytics solutions empower facility managers with the resource insights they need to optimize building performance and our clients’ technology investment.

We seek associates who are passionate, creative thinkers and who will be tirelessly dedicated to building lasting relationships and finding innovative answers to our clients’ most challenging questions.

Position Title: LEAD TECHNOLOGY ADVOCATE – PENNINGTON, NJ
Salary: $68,000–$75,000 / year

Job Summary: As the Lead Technology Advocate you will oversee the daily operation, coordination, execution, and support of the audiovisual systems and requirements of executive, educational, and routine meetings in a fast‑paced, customer‑service‑focused conference center environment.

• Oversee testing, maintenance, asset management, operation, and teardown of audiovisual (AV) and video conference (VTC) equipment, including projectors, computers, audio‑ and video‑conference gear, microphones, video cameras and integrated AV systems.
• Provide best‑effort assistance to fulfill any audiovisual technical requirements as assigned.
• Submit monthly reports containing room usage data, open action items, equipment maintenance, and upcoming preventive maintenance schedules.
• Maintain the process used to create trouble tickets, customer issue resolution logs, and asset management.
• Execute all aspects of video conference support including call setup, end‑user training, troubleshooting, and escalation of issues.
• Consult and educate all levels of end users on presentation technologies.
• Troubleshoot audiovisual and videoconferencing‑related technology (projectors, control systems, audio, and videoconferencing).
• Maintain conference room integrity.
• Perform regular preventive maintenance checks (e.g., report or address cable management issues, safety standard noncompliance).
• Escalate housekeeping and technical issues outside of AV and conferencing technology to the appropriate department.
• Maintain an understanding of current and emerging presentation technology.

• High school diploma or equivalent required.
• Three to five years of audiovisual technology management experience.
• Three to five years of AV and presentation technologies experience.
• Three to five years of customer service experience.
• Thorough working knowledge of the operation and troubleshooting of AV and videoconferencing technology.
• Strong customer service and communication skills.
• Working knowledge of Microsoft Office (Word, Excel, Lync, PowerPoint, Outlook).
• Ability to facilitate tasks with internal and external staff to ensure meeting and event success.
• Understanding of normal business and office procedures.
• Experience working in a fast‑paced university/conference center environment.
• Self‑motivated, independent thinker.
• A CTS certification by Info Comm.
• Industry‑relevant training or technical courses a plus.
• Basic familiarity with commercial/institutional building design and construction, including typical building systems (HVAC, electrical, lighting, building controls, security).

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Applications are accepted on an ongoing basis.

Waveguide maintains a drug‑free workplace.

Compensation & Benefits Details: For positions in Washington State, Maryland, or performed remotely, please review the…