Recalls and Campaigns Specialist

Summary

Supports manager in ensuring that Subaru of America (SOA) and Subaru Corporation (S ) are in compliance with government regulations for recall document submission and completion reporting. Creates the necessary documentation, facilitates documentation approvals, submits to government agencies according to regulatory requirements, and tracks completion rates for campaigns (emissions, safety, and customer satisfaction campaigns). Supports manager with the planning, administration, and execution of product recalls and service campaigns on behalf of SOA and S .

Communicates recall and campaign information internally, to vehicle owners, and to government agencies.

• Supports manager with the planning, administration, and rapid execution of recalls and campaigns.
  • Initiatives are often overlapping, such as coordinating simultaneous safety and emissions recalls or campaigns, but timely execution and critical reporting deadlines must still be maintained.
  • Communicates recall and campaign plans, either directly or indirectly through Subaru Corporation (S ), with other North American distributors such as Subaru Canada, Inc. (SCI), Servco (Hawaii), Trebol Motors (Puerto Rico), Guam, and American Samoa.
• Retailer Announcements and Owner Notification Letters
  • Composes draft retailer announcements and owner notification letters for recalls and campaigns and facilitates approval of those documents from S , Subaru of America (SOA) Service, SOA Legal, and North American Subaru, Inc. (NASI) executives (i.e., maintains documentation flow from draft to distribution).
  • Supports manager to provide information required in the claims system recall parameters to the SOA Claims team and composes the customer‑facing information for those parameters to ensure they are available at the time a new recall/campaign is systematically launched or updated.
  • Composes updated retailer announcements regarding significant changes in the campaign, such as part availability, bulletin availability or modification, owner notification schedules, or VIN‑level status changes.
• Coordinates with third‑party vendors (i.e., S&P Global [Polk] and Allied Printing) to obtain owner vehicle registration data. Supports manager in communicating the printing/mailing timeline and provides approval of the proofs of owner notification letters prior to mailing. Processes recall and campaign administrative expense invoices, obtains authorization from NASI executive‑level management for payment through Docusign, and submits the invoices for payment through Emburse (Certify) upon receiving authorization.
• Monitors Subarunet and email communications for new and updated documentation, such as owner notification letters, recall‑related technical service bulletins, recall‑related training information, and recall‑related retailer announcements, and maintains responsibility for the submittal of these communications to the National Highway Traffic Safety Administration (NHTSA) within five (5) business days of their release, as required by federal regulation.
• Compiles and submits all recall and campaign completion reporting:
  • Prepares and distributes weekly completion reports for SOA internal use and monthly completion reports for S  by compiling data from the SOA warranty claims system, relevant data from Oracle Business Intelligence (OBI), and information extracted from the S&P Global Recall Management System.
  • Extracts and compiles recall completion data from OBI and the S&P Global Recall Management System to assemble and submit required quarterly and annual safety recall completion reports to NHTSA.
  • Gathers and compiles the data needed for emissions quarterly reporting required for the California Air Resources Board (CARB), the Environmental Protection Agency (EPA), and various other state Air Resource Boards (ARBs) such as New York (NY), Maine (ME), and Massachusetts (MA). Communicates with the Emissions Activities Manager as new states adopt reporting requirements and works with SOA Information Technology (IT) to make modifications to ensure ongoing compliance.
  • Tracks the completion progress of each recall and campaign, monitors and analyzes recall…