Receptionist, Customer Service​/HelpDesk

Receptionist

RATE: $15 to $17 Per Hour

• Same Day Pay!!
• Weekly Employee Appreciation Event- “Thankful Thursday”
• Monthly Gift Giveaways!!
• Medical, Dental & Vision Insurance
• Life Insurance
• Disability Insurance
• 401K
• Holiday Pay
• Paid Time Off
• Overtime Available
• Full Time/ Part Time and Per Diem

At Riverfront we are big believers in making work a positive experience and that is why we invest in and give back to our staff. From our weekly “Thankful Thursday” Program to our Monthly Gift Giveaways and various other programs we run there is always something exciting happening.

Join Our team today and have an experience like never before!!

The Receptionist is responsible for operation of the switchboard and paging system. He/she answers all incoming calls, redirecting them as needed. The Receptionist greets visitors and gives directions to residents, visitors and supports clerical activities.

• 1 Prepares timecards and distributes them to appropriate departments;
• 2 Collate medical charts;
• 3 Orders supplies in accordance with procedures and budget allocations;
• 4 Compiles reports and types general or technical material;
• 5 Maintains current list of residents by name and room number, list of telephone numbers for all personnel, list of department extensions, names of key personnel and their extension numbers, physician kardex, and mail cards;
• 6 Coordinates outgoing and incoming mail to facility;
• 7 Ensures that residents and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals’ needs and rights;
• 8 Performs other duties as requested.

• 1 High school degree or equivalent with college/business school coursework preferred.
• 2 Experience with medical terminology is preferred.
• 3 Must be able to read, write and understand the English language.

• 1 Strong organizational skills.
• 2 Ability to handle a variety of assignments, some of moderate complexity, requiring considerable familiarity with the operating details of the facility.
• 3 Ability to interpret and apply departmental procedures.
• 4 Present a well-groomed, professional image and be courteous and tactful at all times.
• 5 Ability to operate a typewriter and/or computer.
• 6 Show discretion in handling of confidential information.
• 7 Have a pleasant and professional phone manner.
• 8 Ability to positively interact with personnel, residents, family members, visitors, government agencies/personnel and the general public.
• 9 Have well-developed verbal and written communication skills.
• 10 Ability to work independently, problem solves and makes decisions as necessary.
• 11 Provide annual verification of negative TB skin test.

• 1 Interacts with residents, families, visitors and employees.
• 2 Carries out other tasks as requested in situations where hands-on intervention/participation may be required.