Admissions Coordinator, Hospice

Position Summary

BAYADA Home Health Care is currently seeking a Part Time Admissions Coordinator to join our Hospice Triage Services team for Weekend Coverage.

The Admission Coordinator (AC) is responsible for receiving and coordinating hospice referrals from physicians, hospitals, facilities, and other community resources. The AC coordinates all hospice referrals and is the lead coordinator of all client referral/admissions activity. This role collaborates with different departments to obtain necessary billing and clinical preadmission information and build effective working relationships within the work group to benefit our clients and referral sources.

The position works with and supports the families and clients directly at the beginning of their hospice experience, which may include explaining benefits, coordinating care, and sharing knowledge about the services provided. The AC will positively impact the experiences of our clients and families, while increasing our response time to referral sources and creating a team environment between sales and operations.

• Exemplifies characteristics of The BAYADA Way: compassion, excellence and reliability.
• Four (4) year college degree.
• Minimum two (2) years of experience and/or training with hospice. Experience in a medical office environment, customer service role, and intake or inside sales experience are preferred.
• Licensed Practical Nurse (LPN) certification is preferred but not required.
• Has a positive attitude and willingness to learn throughout employment. Self-starter with excellent verbal and written communication skills.
• Ability to work in a demanding, high-stress environment.
• Sit, stand, bend, lift, and move intermittently and be able to lift at least 25 lbs.
• Move equipment and supplies necessary for job functions.
• Abide by all occupational safety and blood borne pathogen protocols to minimize illness and/or injury and exposure to infectious and communicable diseases, chemicals, and repetitive motions.
• Demonstrates confidence to openly discuss the benefits of hospice and obstacles one may have when choosing hospice.
• Possesses a high sense of integrity, negotiation, advanced customer service skills, and effective organizational and interpersonal skills.
• Ability to work collaboratively with clinical, sales, and non-clinical staff members.
• Ability to work with outside physician offices, hospitals, and facility administrators to coordinate client start of care. Learn and utilize HCHB, including hospice workflow tasks.
• Ability to think critically and manage multiple tasks and priorities at any given time.
• Willingness to learn hospice regulatory standards related to job-specific duties, including but not limited to hospice Medicare Conditions of Participation, etc.
• Extensive knowledge of hospice benefits, services and philosophy, phone etiquette, thoughtfulness, and initiative to obtain and relay information correctly and efficiently.
• Demonstrate effective communication skills working with the hospice program’s clinical/ops team, sales team, referral sources, physicians, nurses, clinical management, and other healthcare personnel.
• High attention to detail and a willingness to assist the daily operations in all applicable methods and practices.
• Cope with work involving ill, disabled, and dying clients.
• Proficient in Microsoft Office Suite (including Excel and Teams).
• Ability to read, write and effectively communicate in English.

• Demonstrate and communicate the core values of BAYADA Home Health Care and The BAYADA Way.
• Develop working knowledge of BAYADA’s mission, services, people, organization, policies and procedures.
• Ensure all activities performed align with the hospice leadership team.
• Serve as the lead coordinator for client pre‑admission activities and is responsible for all aspects associated with the referral management processing of hospice referrals from physicians, hospitals, facilities, and other community sources.
• Coordinate BAYADA hospice services with referral sources, insurance companies, clients, and families.
• Process client referrals, coordinate client admissions, collaborate closely with hospice branch…