Inside Sales​/Customer Service

Join to apply for the Inside Sales/Customer Service role at Fessenden Hall Inc
. Fessenden Hall has been in business since 1890 and offers long‑term employment with excellent benefits.

Title: Inside Sales / Customer Service

Salary: Hourly compensation is commensurate with experience.

Benefits: Company provided medical, dental, life insurance, short‑term disability, long‑term disability, accidental death and dismemberment, and 401(k).

Reports to: Inside Sales Manager

• Engage customers through incoming telephone calls, email, and walk‑in inquiries to facilitate product purchases and favorable brand opinions.
• Utilize computer database information, supplier contacts, operations personnel, and department managers to collect and communicate accurate information back to customers.
• Assist with customer‑the‑counter sales including handling payments and credit card transactions.
• Facilitate and follow‑up on quotations for non‑stock items (special orders).
• Solicit orders via telephone from existing customers.
• Provide administrative support for assigned Field Sales Representatives.

• Manage a high volume of incoming calls and emails to provide prompt, courteous, and efficient handling of customer orders and inquiries.
• Identify, assess, and fulfill customers' needs by building sustainable relationships of trust through open and interactive communication.
• Provide assistance to customers and potential customers who come to the sales counter for information.
• Support assigned Field Sales Representatives with sample requests, order expediting, and other requests.
• Meet or exceed personal/customer‑service team sales targets and call handling quotas.
• Handle complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure customer satisfaction.
• Maintain records of significant customer interactions.
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage customers and ensure superior customer service.
• Perform additional duties as assigned, such as operating the cash register, credit card machine, and pulling orders.
• Participate in company‑sponsored educational programs and sales meetings as required.
• Overtime work may be required from time to time for physical inventory, company meetings, or other similar corporate activities.

• On‑site position.
• High School Diploma or better.
• Experience in counter top, cabinetry, or related business is an advantage.
• Excellent interpersonal and customer service skills.
• Basic keyboarding skills.
• Basic math skills.
• Familiarity with Microsoft Office programs and ability to learn our Agility software.
• Ability to multi‑task and manage stressful situations calmly and appropriately.

• Entry level

• Full‑time

• Sales and Business Development

• Wholesale