Agency Bill Manager

Build the Next Generation of Insurance With Us

We’re building a better insurance buying experience where smart, curious people thrive. Innovation isn’t just what we do – it’s how we think, work, and grow together.

We’re a digitally-driven specialty carrier with the heart of a startup and the backing of industry veterans. Our proprietary technology platform lets us move faster, quote smarter, and serve our customers better—and we’re growing fast. But it’s our people who make that possible.

The Agency Bill Manager owns the agency bill book of business, serving as the primary point of contact between LIO and its agency partners on all billing and reconciliation matters. Unlike direct bill, agency bill reconciliation depends on close collaboration with agency accounting and back-office staff rather than automated drafting, making relationship management, training, and proactive communication essential to the role.

This position

reconciles account current statements, resolves billing discrepancies, manages collections and cash application for agency accounts, and drives process improvements that reduce reconciliation exceptions across the book.

Essential Duties & Functions

Agency Relations & Training

• Serves as the primary relationship point of contact for agencies on billing matters — a distinguishing feature of agency bill vs. direct bill, where reconciliation depends on collaboration rather than automated drafting.
• Builds and maintains strong working relationships with agency accounting/back-office staff to encourage timely, accurate reporting and faster issue resolution.
• Coordinates with agencies and underwriting to resolve billing disputes, using relationship knowledge to anticipate and head off recurring issues.
• Trains and supports agencies on account current submission requirements, timelines, and portal use to reduce errors at the source.
• Proactively communicates with agencies on trends, upcoming changes, or systemic issues affecting reconciliation.
• Reconciles account current statements against carrier and agency records.
• Reviews and processes monthly account current statements from agencies for accuracy and timeliness.
• Investigates and resolves discrepancies between agency-reported and system-recorded premium, commission, and fee amounts.
• Assists and reviews cash posting and application to agency accounts, leveraging AI-supported automation to flag exceptions and mismatches for follow-up.
• Manages suspense and unapplied cash items, ensuring timely resolution and clearing.

Collections & Risk Management

• Tracks and follows up on outstanding balances, past-due items, and unremitted premium.
• Prepares aging reports and escalates delinquent accounts per collections procedures.
• Reviews and approves write-offs within authority limits per company policy.

Systems & Process

• Maintains agency bill setup, terms, and commission schedules in policy/billing systems.
• Serves as point of contact for agency bill setup and EFT/remittance configuration, coordinating with agencies on payment method changes.
• Identifies process improvements to accelerate cash application and account current reconciliation, and to reduce reconciliation exceptions and manual touches.
• Participates in due diligence and UAT for new billing/cash application systems and current system/workflow upgrades or automation enhancements.

Compliance & Reporting

• Ensures compliance with state regulations and company policy on premium trust accounting.
• Supports month-end close by providing account current data and reconciliation summaries.
• Tracks key metrics (aging, exception rates, days-to-resolve) and reports trends to leadership.

LIO LIFE — What We Value

• The Customer Lens — Prioritizing our relationships, service, and needs of our customers.
• Innovative Thinking —…