Mailroom Clerk

Job Overview

The Mailroom Clerk is responsible for digitizing written Customer/Consumer correspondence, including receiving, prepping, categorizing, and scanning all documents. Emphasis is on accuracy, attention to detail, and knowledge of document types and procedures for each.

• Open, prepare, sort, read, review, count, scan and batch incoming mail and all other necessary documents such as contracts, legal communications, law enforcement reports, or departmental requests.
• Index documents in OnBase.
• Meet or exceed efficiency, production, and quality standards each month while ensuring departmental procedures are followed.
• Collaborate with team members and management.
• Share office equipment including scanners and workstations, and ensure it is cleaned up after use before passing on to another team member.
• Relay production concerns timely and effectively to supervisors.
• Work on special projects and perform other related duties as assigned.

• Good organization and communication skills.
• Ability to prioritize in a fast‑paced setting.
• Must possess the ability to multitask and work independently.
• Flexibility to perform multiple tasks in an environment that changes daily based on incoming work.
• Ability to maintain focus, flexibility, and consistently deliver high output.
• Ability to timely elevate production issues.
• Must be able to lift up to 30 lbs. consistently throughout the workday.
• Essential employee; 100% work from office.

9:00 AM – 5:30 PM EST (Mon‑Fri)

• Understanding of credit reporting laws preferred.

The pay range for this position is $16.01 – $20.67 per hour.

The job is assigned as On‑Site Essential and requires in‑person work at an assigned Trans Union office location.

Trans Union provides flexible benefits including flexible time off for exempt associates, paid time off for non‑exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long‑term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to Trans Union’s Employee Resource Groups.

Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, Trans Union takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans.

Components of Trans Union’s Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting

Adherence to company policies, sound judgment and trustworthiness, working safely, communicating respectfully, safeguarding business operations, confidential and proprietary information, and the company’s reputation are essential expectations of this position.