Student Success Specialist

Villanova University is hiring a Student Success Specialist who serves as the operational and administrative liaison for the Ellis Center’s Office for Student Success. The role involves managing daily office operations, coordinating program logistics, overseeing student-related administrative processes, analyzing student data for strategic initiatives, and providing follow-up coaching and outreach to support student success.

• Manage documentation and compliance for Leaves of Absence, Attendance Verifications, Student Concerns, Faculty Feedback, Academic Standing, and Withdrawals.
• Collect, analyze, and present semesterly and annual data to identify trends and support strategic planning.
• Provide coaching and multi-channel outreach to referred students, including monitoring progress and re-engaging unresponsive students.
• Serve as primary operational contact for the Office for Student Success, including managing confidential inquiries and coordinating communication among campus partners.
• Coordinate academic standing processes, withdrawal procedures, and student support programs.
• Proficiency required in Microsoft Office (Outlook, Word, Excel, PowerPoint) and familiarity with student information systems such as Banner, Slate, Maxient, Argos, and Power BI.
• Bachelor’s degree and 2-3 years of relevant administrative or student services experience, preferably in higher education.
• Strong communication, organizational, analytical, and interpersonal skills with the ability to maintain confidentiality and exercise sound judgment.
• Salary range: $52,000 to $65,100, grade 13, exempt classification.
• Department: A&S Office for Undergraduate Students, reporting to Director of the Ellis Center’s Office for Student Success.