Enrollment Services Specialist - Financial Aid

Job Description

JOB TITLE: Enrollment Services Specialist (4 Specialties)

REPORTS TO: Enrollment Analyst/Team Lead

With input from:

College Registrar, Director of Enrollment, Director of Financial Aid

CLASSIFICATION: ESPA

JOB FAMILY: E

FSLA Status: Non-Exempt

SUMMARY:

This position delivers general services to all areas of Enrollment Services, including Admissions, Financial Aid, Student Records, Advising, and Counseling. Four employees perform the same primary job functions and perform additional specialty duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This list is meant to be representative, not exhaustive. Some incumbents may not perform all the duties listed; in other cases, related duties may also be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Acts as the community's first contact through in-person, phone, email, chat, and virtual communication.
• Handles routine, technical, varied information requests and reception duties.
• Processes all correspondence associated with student enrollment.
• Provides general overview of college programs and specific information for admissions, financial aid, student records, advising, and counseling requirements.
• Assists with college events, student scheduling, filing of records, and test proctoring.
• Coordinates assignments for work study students.
• Researches, reviews and maintains records requiring data completion, verification and tracking according to reporting requests and procedures.
• Maintains student holds in the student information system.
• Processes all electronic forms.
• Orders office supplies, processes purchase orders and other billing related forms.
• Provides temporary evening coverage, as needed.
• Assists students with registration via visual schedule builder and online portal.
• Assists student in completion of the FAFSA application and completing other required forms to obtain Financial Aid.
• Distributes, processes, and organizes incoming correspondence and mail.
• Interacts with internal and external constituencies of the college to analyze customer needs and provide exception customer service.
• Makes follow up phone calls, sends emails or text messages to students who have not provided requested information or completed the enrollment process.
• Performs other departmental duties as required, including providing temporary coverage for the other Enrollment Services Specialists.

Concierge Specialist

• Serves as the front door to the institution by playing a critical role in assisting the Office of the President with the coordination of high-priority external events, communications, and other engagement efforts.
• Serves as the first point of contact for the student services center by providing a welcoming environment.
• Communicates with students, visitors, faculty, staff, and administrators in person and electronically
• Handles phone calls and schedules appointments, as needed
• Has working knowledge of the academic calendar and event calendars.
• Data entry into the JRM software
• Adheres to policies, procedures, and programs related to admissions and student records

Admissions Specialist

• Operates and maintains functions associated with the college operator, admissions, registration, student records, advising, and noncredit registration phone lines.
• Processes student applications and all correspondence associated with enrollment, including daily maintenance of the communication campaigns for inquiries, applicants, placement testing, and registration via letter, phone call, text message, and email.
• Maintains TRA compliance, including all attendance records.
• Processes accept letters for select admission programs.
• Processes special population and group registrations.
• Processes student inquiries and all correspondence…