Administrative Assistant, EdD

The College of Education & Behavioral Sciences seeks an energetic, organized Administrative Assistant to provide essential operational, administrative, and logistical support to faculty inthe online Doctor of Education (EdD) program. Working approximately
19 hours per week, this individual serves as a primary support andpoint of contact for prospective and enrolled doctoral students,dissertation chairs and committee members, and program faculty. Key responsibilities include supporting doctoral admissions and onboarding workflows, facilitating day-to-day programcommunications, budget processing, tracking dissertationmilestones, and coordinating major departmental events such as the doctoral hooding ceremony. The successful candidate will embody

Eastern University’s mission of faith, reason, and justice,treating each member of the campus community with fairness,dignity, and respect to foster a spirit of unity, harmony, and excellence.

• Coordinate with university enrollment staff to build, update,and maintain detailed admissions tracking charts and applicant files for the EdD program.
• Design, schedule, and manage virtual admissions interviews,issuing and tracking formal interview invitations to selectedcandidates.
• Administer writing sample assessments, track evaluations, andmanage all submission logistics.
• Serve as an informative, welcoming point of contact foradmitted applicants, coordinating new student orientation details,welcome packets, and initial onboarding information.

• Serve as the frontline communicator for the EdD program by responding promptly and professionally to telephone, email, and virtual inquiries from prospective and current students as requested by admissions/enrollment.
• Resolve routine inquiries from current students and/or forwardto appropriate faculty and advisors.
• Disseminate key academic and departmental announcements tocurrent students, including registration reminders, program policies, academic calendars, and degree completion deadlines.
• Partner with the Program Director and Department Chair to coordinate cohort community-building activities and professional development workshops (virtual and hybrid).
• Distribute, track, and collect course and program evaluations for faculty, students, and graduating cohorts.
• Support the Program Director and Department Chair withday-to-day budget tracking and cost center administration,including processing purchase orders, invoices, expense reimbursements, and faculty stipends/check requests (specificallyfor Dissertation Chairs and committee members).
• Assist in updating, proofreading, and formatting digitalprogram manuals, EdD student handbooks, catalog entries, and departmental website content.
• Organize, track, and archive secure student academic and program records within departmental cloud drives in compliance withFERPA guidelines.
• Provide administrative and clerical assistance to program leadership in compiling data for accreditation self-studies,Pennsylvania Department of Education (PDE) reviews, and institutional compliance reporting.

• Maintain and monitor operational milestone schedules for doctoral candidates and dissertation committee chairs, regularly communicating deadlines and procedural expectations.
• Track candidate progression through key dissertation benchmarks(topic approval, proposal defense, IRB review, final defense, and repository publication) alongside active committeeassignments.
• Collaborate closely with program leadership to plan,coordinate, and execute the annual doctoral Hooding Ceremony and graduation reception, including ordering regalia/hoods, formatting and printing event programs, and managing event logistics.

• High school diploma or equivalent required;
  Associate’s,Bachelor’s, or higher degree preferred.
• 2+ years of administrative support or office management experience, preferably within higher education (e.g., admissions) or a PK-12 school environment.
• Proficiency in office productivity and collaboration tools,including Microsoft 365 (Word, Excel, Teams, One Drive/SharePoint),Google Workspace (including Shared Drive management), and Zoom.
  
  Experience with student information systems (SIS) or CRM platforms(e.g., Ellucian, Salesforce) is an asset.
• Strong organizational and workflow management skills, withacute attention to detail and accuracy in data entry and tracking.
• Exceptional written, verbal, and interpersonal…