Automotive Detail Manager

Welcome to Toyota of Stroudsburg, where excellence isn't just a goal, but a way of life. Our foundation is built on a set of core values that guide everything we do.

Honesty

Ethical, take responsibility, be accountable to yourself and your team, build trust through

transparency and open communication

Willingness to Help Others

Help others without expecting anything in return, be empathetic, dedicated to serving something besides ourselves, driven by the belief that everyone can grow

Always Does the Right Thing

Customer first attitude, when no one is watching, willing to sacrifice for the best outcome, no amount of money is worth betraying someone's trust in your or in the dealership

Passion for Excellence

Commit to being great at the things we do, inspire excellence in others, integrity, learn continuously

Commitment to Customer, Team and Community

We take care of the community we live in, empower others to achieve their goals, you represent the team well at work and in the community, show up ready to give your best effort for those who rely on you

Toyota of Stroudsburg is seeking an organized, hands‑on Automotive Detail Manager to lead our detail department and support vehicle readiness for the Sales Department.

This position is responsible for managing daily workflow, team productivity, quality control, sold vehicle preparation, used vehicle reconditioning, photo readiness, lot presentation, and vehicle delivery standards.

The ideal candidate understands that detailing is a production operation—not simply vehicle cleaning. Success requires knowing which vehicles are waiting, in process, completed, delayed, or at risk of missing a sales or customer commitment and taking action before issues affect the customer experience.

• Lead, schedule, coach, and hold detail team members accountable for quality, productivity, teamwork, and communication.
• Manage the daily flow of sold vehicles, used vehicle inventory, new vehicle preparation, photo‑ready vehicles, and other internal detail work.
• Prioritize assignments based on delivery commitments, sales needs, inventory age, vehicle condition, staffing, and department capacity.
• Maintain visibility of every vehicle waiting, in process, completed, delayed, or returned for correction.
• Communicate realistic completion times and vehicle status to Sales Management and other internal departments.
• Identify and escalate delivery risks, staffing shortages, equipment issues, supply concerns, vehicle damage, and workflow delays.
• Inspect completed vehicles before release to ensure they meet Toyota of Stroudsburg’s retail‑ready and delivery‑ready standards.
• Address missed work, repeated quality concerns, damage concerns, and process breakdowns through timely coaching and follow‑up.
• Assign work based on each team member’s skill, speed, quality, and availability.
• Maintain control of vehicle keys, vehicle locations, completed‑work status, and proper parking areas.
• Keep the detail department clean, organized, productive, and safe.
• Maintain adequate inventory of chemicals, supplies, tools, and equipment while controlling waste.
• Coordinate with Sales, Used Car Management, Service, Parts, Collision, vendors, and other support teams.

• Ensures sold vehicles are completed on time and meet customer‑facing standards.
• Moves used vehicle inventory through the detail process quickly and consistently.
• Keeps photo‑ready and lot‑ready vehicles clean and presentable.
• Prevents vehicles from sitting without a clear assignment or next step.
• Provides Sales with clear, accurate, and proactive updates.
• Catches quality concerns before vehicles are delivered or returned to another department.
• Reduces rework, missed details, and last‑minute delivery…