Service Advisor

Join to apply for the Service Advisor role at Diehl Automotive Group
. Diehl Automotive is growing and expanding. We are looking for an experienced Automotive Service Advisor at the McElwain Chevrolet Location in Ellwood City, PA. Prior experience is preferred but we are willing to train the right candidate.

• Greet customers in a timely and friendly manner
• Obtain accurate information regarding the customer's vehicle, documenting any and all concerns to the repair order
• Advise customers on the maintenance intervals according to the manufacturer's specifications
• Provide customers with a complete and accurate estimate for labor and parts
• Provide customers with a detailed breakdown of all charges for the services performed on their vehicle
• Obtain prior authorization from the customer or warranty company for repairs that need to be completed
• Handle telephone inquiries regarding customer concerns, appointments, and follow up with customers on work in progress
• Verify manufacturer and extended warranty coverage

• Job Type: Full-time
• Pay:
  Depends on location of Diehl store
• Location:
  
  Ellwood City, PA

• Customer Service: 2 years (Preferred)
• DMS experience (preferred)

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance
• We offer competitive wages and embrace a “promote within” philosophy

• Clean driving record
• Time management skills
• Commitment to 100% customer satisfaction
• Have basic computer skills to include typing and Microsoft Excel
• Be organized, professional and courteous

• Entry level

• Full-time

• Other

• Motor Vehicle Manufacturing