Vice President, Client Service

Vice President, Client Service I

Berwyn, PA

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what it’s all about. Join us and be part of something extraordinary.

• Understand customer needs, business drivers and service requirements
• Act as a client liaison for Archer Ops and Integration inquiries
• Develop strong relationships with client contacts
• Deliver exceptional, industry‑leading interactions and value to clients
• Articulate best practices and advise on Archer platform/training
• Develop Archer platform and workflow expertise quickly and efficiently respond to client inquiries
• Participate/drive regular client checkpoints with project and status updates
• Participate in new products/service implementation projects
• Act as a mentor for less tenured staff – coordinate training sessions as required
• Support business development efforts with demos and interactive training sessions
• Expected travel approximately 10%

• Bachelor’s degree or the equivalent combination of education and experience is required
• 5‑7+ years’ experience in a related capacity; prior Archer experience a plus
• Advanced skills in Microsoft Office, particularly Excel Understanding of financial markets and various asset classes
• Motivated, self‑starter with a polished, professional and hospitable demeanor
• Ability to connect with clients
• Superior verbal and written communication skills
• Detail‑oriented with strong analytical ability and technical aptitude
• Ability to prioritize and manage multiple tasks
• A team player, who can also effectively operate independently as the situation dictates

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

BNY offers highly competitive compensation, benefits, and wellbeing programmes rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans

Mid‑Senior level

Full‑time

Business Development and Sales