Associate Director, Clinical Trial ; CTP Forecasting Services

Associate Director, Clinical Trial Payments (CTP) Forecasting Services

Location:

Remote, candidates must be US-based.

Works in close collaboration with the Director, CTP Forecasting Service, to guide and manage the entire range of deliverables. Responsibilities include business strategy, financial planning, developing and prioritizing business requirements for the underlying technical solution, interfacing with product management and development teams, building and managing the services team (including recruiting and training), business development and pricing, and managing Forecast Analysts to provide high‑quality outcomes for clinical trial studies that have requested the Payments Forecasting Service.

Provides expertise and analytical support in developing and enhancing business processes, analysis, and reporting. Builds, manages, mentors, and trains teams. Develops, enhances, and documents Forecasting Service processes as the solution evolves. Reviews the Pilot and post‑launch outcomes on a cross‑study basis to gain insight and develop future business requirements. Assists in managing end‑to‑end Investigator Payments forecasting service, working with client‑facing personnel (CSLs and PLS), sponsors, and FAs.

• 5 years of management experience, 10 years of operations experience (multi‑functional desirable)
• Capability to dive into individual study details and engage at a service strategy level
• Hands‑on data analysis experience; desirable – Excel Macro expertise, SQL query experience
• Clinical Trial Industry Experience
• Clinical Trial Payment Experience
• CTP, TDSE and/or IQVIA Experience
• Understanding of BI & reporting (functional, systems)
• Experience in (or understanding of or interest in) Product / Service Management function
• Experience in (or understanding of or interest in) Financial:
  Analysis, Budgeting, Forecasting, Reporting
• Willingness to learn client‑facing Forecast Analyst role (needed for Forecasting COE Business Analysis)
• Capable of logical, lateral, and multi‑functional thinking
• Passion for success, persistence in face of obvious obstacles

• Deliver accurate and timely Forecasting outcomes for IQVIA studies (Direct and Pull Through) that have engaged for Forecasting Service (Operations)
• Management of the Forecasting Team via manager/associate manager structure (Team Management)
• Interface with client‑facing personnel (PLs, CSLs) and sponsors to address delivery concerns (Escalation Management)
• Anticipate future demand growth of Forecasting Service and ensure resourcing is in place (Business Planning, Resource Management)
• Build and nurture collaborative relationships with teams and organizations (Liaison)
• Ensure adherence to and development of processes/frameworks/documentation and knowledge bases (Process Management, Knowledge Management)
• Monitor Forecasting outcomes by ensuring instrumentation, tracking, and analysis; tease out automation and productivity improvement opportunities (Operations, Strategy)
• Act as a change agent via process redesign and alignment with organizational objectives (Operations)
• Ensure client and usage feedbacks are captured and reflected on the roadmap (Strategy)
• Lead strategic initiatives to improve agility/efficiency of the solution and processes (Operations)
• Drive qualitative and quantitative analysis to identify root causes and track effectiveness of improvements (Operations)
• Research and track industry and technology trends to influence roadmap (Strategy)
• Assist in setting team goals congruent with the strategy and evolving productivity improvement (Strategy)
• When volume requires, deliver as a Forecast Analyst; guide and advise less‑experienced Forecast Analysts

• Bachelor’s Degree in Computer Science, Finance or Business Administration;
  Master’s preferred
• 5 years of people management experience required; 10 years of operations experience required (multi‑functional desirable)
• Clinical Trial Industry Experience;
  Clinical Trial Payment Experience; CTP, Clin Tech and/or IQVIA Experience
• Exceptional leadership skills; high commitment, ownership; proactive, results‑oriented can‑do attitude
• Demonstrated ability to effectively manage…