Manheim Guest Experience Director

Location: Manheim

Join to apply for the Manheim Guest Experience Director role at LCBC Church

Reports to:

Manheim Campus Pastor
Hours Commitment: Full-timehours per week) with regular weekend responsibilities
Objective:
To create a culture where a world-class Guest Experience is priority through leading and developing teams to increase effectiveness to introduce more and more people to Jesus and help them fully follow him.

Special

Skills:

• Strong people and conflict resolution skills

• Strong oral and written communication skills

• Strong organizational and time management skills

• Strong computer skills with the ability to learn appropriate software skills

• Ability to maintain absolute confidentiality in handling office and volunteer matters

Primary Responsibilities:

• Set the pace for a world-class level of hospitality and customer service locally

• Build and develop strong volunteer teams: recruit, train, equip, empower, and sustain regularly

• Create excellent, inviting, and warm environments

• Vision cast constantly

• Assist with location-specific responsibilities as designed by the Campus Pastor

• Administrative duties as assigned

• Lead and give oversight to the Attendee Onboarding Process

• Give oversight to the following Guest Experience Volunteer Teams:

• Greeters, Host teams, Parking, Communion, Programs, Cleaning teams, etc.

• Office and Administration team

• Special Events teams

• Café and Retail

Be a Good Steward Of Time:

• Hours per week include Weekend Gatherings.

• Be a part of the local team, necessary meetings, and campus-wide ministry responsibilities and initiatives.

• Attend Central Meetings, Guest Experience meetings, and others as scheduled.

Personal

Qualifications:

• Can articulate an identifiable salvation experience and lives out a pattern of spiritual development and regular participation at LCBC.

• Supports LCBC’s mission, philosophy of ministry, and doctrinal statement.

• Supports LCBC’s core values:
We focus on others; we work with excellence; we prioritize relationships; we empower and activate; and we live authentically, knowing that life change is a journey.

• Displays a winning attitude and a spirit of cooperation; communicates truth with grace; prays about everything; and has a willingness to serve on a team.

• Shows a desire to grow, develop, and mature, both spiritually and professionally.

• Exhibits pride in the image of LCBC as it reflects on the image of Christ portrayed to attendees, staff, and guests of the church.

• Be an LCBC Partner or willing to become a Partner within 60 days of employment.

Evaluation:
The Manheim Guest Experience Director will meet regularly with the Manheim Campus Pastor for planning, goal setting, progress updates, and general coaching. A formal Action and Development Plan will be completed and reviewed three times throughout the year.

Seniority level:
Mid-Senior level

Employment type:

Full-time

Job function:
Other

Industries:
Religious Institutions

LCBC Church is an Equal Opportunity Employer.

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