Account Manager, VSP

Account Manager, VSP - Amazon

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About Amazon: Amazon strives to be Earth's most customer‑centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want—low prices, vast selection, and convenience—Amazon continues to grow and evolve as a world‑class e‑commerce platform. Amazon’s evolution from a website to an e‑commerce partner to a development platform is driven by a spirit of innovation that is part of the company’s DNA.

The world’s brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers worldwide.

As an Account Manager on the Retail Business Services (RBS) Vendor Success Program (VSP) Team, you will help shape and deliver strategies for managing vendors for Amazon Retail US. The candidate will thrive in an ambiguous environment, developing, implementing, and iterating on business strategies to deliver growth and a positive experience for sellers. This person has relentlessly high standards and operates as a business owner who understands key levers to achieve results through their team.

You will engage directly with Amazon’s vendors and multiple internal teams to enable vendor growth on Amazon. You will utilize negotiation skills and work across major functional areas to drive the performance of vendor partners. In this role you will focus on growing our business with Amazon vendor partners and will examine operational aspects of their business with Amazon, including root‑cause analysis of issues and opportunities.

Timings will be as per USA shift: 4:00 pm IST to 1:00 am IST.

• Success will be measured by the performance of your tasks and deliverables on input metrics.
• Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end‑customer experience, in collaboration with cross‑functional teams and other Amazon programs.
• Possess the ability to manage and deliver against complex goals where strategy is not defined; make trade‑offs between short‑term seller needs and longer‑term strategic investment.
• Identify new opportunities across a large number of brands, develop and execute project plans.

• Build and cultivate relationships with sellers in your team’s portfolio along with internal stakeholders; be a trusted advisor and business advocate.
• Monitor seller satisfaction survey results to investigate positive and negative feedback trends, establish improvement plans, and manage expectations with Account Managers as appropriate.

• Use customer feedback, market growth trends, and analyze key metrics to contribute to strategic development of features and programs that accelerate growth and improve seller experience on Amazon.
• Identify, optimize, and scale improvements that can benefit a large set of customers, e.g., driving efficiencies through tools and processes, simplifying SOPs, and developing mechanisms to create accountability.

• Bachelor’s degree.
• Experience analyzing data and best practices to assess performance drivers.

• Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights.
• Proven track record of building and cultivating relationships with internal and external stakeholders, driving resolutions collaboratively, resolving conflicts, and ensuring follow‑through with excellent verbal and written communication.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

• Mid‑Senior level

• Full‑time

• Sales, Advertising, and Business Development

• Software Development

Job : A3148184