Tourism Senior Operations associate

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Globus Travel Services, based in Switzerland, supports the Globus family of brands with essential administrative, operational, and other support services. These efforts ensure global operations run smoothly behind the scenes. The Globus family includes premium guided tours, affordable travel experiences with Cosmos, river cruises with Avalon Waterways, and independent travel planning with Globus. We are driven by passion and uphold values of accountability, courage, collaboration, integrity, and service.

This is a full-time, on-site role located in Grancia for a Tourism
Senior Operations Associate.

The position provides essential support to the Operations Manager in coordinating activities and ensuring smooth team workflows. The role focuses on organizational tasks, team assistance, and operational follow-up to guarantee high service standards across travel experiences.

You will act as a key point of reference for internal teams and external partners, helping maintain efficiency and consistency in day-to-day operations.

• Support the Operations Manager in planning and coordinating team activities
• Assist with scheduling, workload distribution, and monitoring progress on operational tasks
• Facilitate communication between internal departments, field staff, and external suppliers
• Ensure timely updates and accurate documentation for services related to travel programs
• Help resolve operational issues and provide guidance to team members when needed
• Manage and coordinate responses to operational disruptions or emergencies (e.g., itinerary changes, service delays), ensuring clear communication and team alignment
• Contribute to maintaining brand standards and delivering a seamless guest experience, also during crisis or incidents
• Collaborate on process improvements, work with Managers from other departments on shared projects and system enhancements, and promote best practices within the team

• Excellent command of English, both written and spoken
• Proficient in MS Office tools
• Strong attention to detail and accuracy
• Knowledge of travel operations
• Good geographical knowledge of major European destinations
• Effective time management, prioritization, and multitasking skills
• Ability to work under pressure while maintaining a positive attitude
• Flexibility and adaptability
• Open-minded approach
• Team leadership capabilities

Mid-Senior level

Full-time

Management and Strategy/Planning

Travel Arrangements and Hospitality

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