Community Operations Specialist Job Malvern Pennsylvania USA,Business

Location: Malvern

Community Operations Specialist

Located in beautiful Malvern, Pennsylvania, The Institutes® are a not-for-profit comprised of diverse affiliates that educate, elevate, and connect people in the essential disciplines of risk management and insurance. Through products and services offered by our nearly 20 affiliated business units, people and organizations are empowered to help those in need with a focus on understanding, predicting, and preventing losses to create a more resilient world.

Additionally, we understand the importance of work-life balance—in 2026 named us a Top Workplace for the eleventh year and USA Today named us a USA Top Workplace for the fourth year. We provide excellent benefits and a friendly, team-focused work environment to drive employee engagement.

The Community Operations Specialist position is cross-functional position that will work closely Operations, Products, and Sales teams as well as Risk Stream Leadership to form a general strategy for community engagement and customer-facing operations. While the technical operations team focuses on operational elements related to technology itself, community operations focuses on industry engagement; ensuring member and non-member insurance organizations remain engaged with various Risk Stream offerings, leading to improved consortium participation and retention.

The role will involve program and project management across areas of business development, member-led governance, finance and budgets, contracts and events. The role will include working as a liaison between business units to align on community engagement initiatives.

What You'll Do:

Support Sales, Leadership and Products staff in engaging with member companies and associate member companies.

Support Risk Stream leadership and The Institutes Legal Counsel in assessing and managing the department's member-facing legal contracts and documentation.

Work with Technical Operations and Risk Stream leadership to monitor budget and participate in financial forecasting with other parties.

Monitor and facilitate membership collections and revenue inflows. Report on membership revenue trends to Risk Stream leadership.

Assist Sales, Leadership and Products in retaining consortium membership.

Assist with administrative support related to Risk Stream governance, and ensuring optimal industry participation in Risk Stream governance.

Identify opportunities to drive associate membership and help facilitate with research, tracking, outreach, and onboarding of associate members to Risk Stream.

Helps Risk Stream attract new members by working closely with Risk Stream staff to document industry related benefits.

Performs other duties as assigned.

What We're Looking For:

Bachelor's degree.

Experience in a business operational or project management role.

Experience with enterprise-customer-related projects in a fast-paced environment preferred.

Key

Competencies:

Interpersonal Communication
- Ability to interact with all levels within the organization and work in a fast-paced environment with many initiatives.

Ability to document, track, and execute project tasks, milestones, and deadlines.

Autonomous problem-solving

Project Management

Process Improvement

Vendor Coordination

Analytical
- Strong analytical skills to resolve issues and determine effective workflows

Ability to work independently to proactively identify company needs/priorities and take initiative to act on those needs

The Best Part? The Benefits!

To enforce the importance of work-life balance, employees enjoy excellent benefits, including:

401(k) plan with company contribution up to 16%
Generous time off package that includes paid vacation, personal, sick, and holidays
Paid maternity and parental leave
Tuition reimbursement
Medical, dental, vision, and prescription coverage
On our Malvern campus:
Free lunch every day when working on campus, onsite fitness center, and a beautiful 1.25-mile walking path!

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.