Senior Client Success Partner

ConcertAI is building the future of precision medicine. We use advanced artificial intelligence and real-world data to transform how healthcare and life sciences generate evidence, make decisions, and improve patient outcomes—starting in oncology and rapidly expanding across therapeutic areas. Our teams partner with the world’s leading pharmaceutical companies, providers, and research organizations to solve some of healthcare’s most complex challenges.

At the core of our innovation is Cara, our next-generation AI platform that unlocks powerful insights from complex clinical, imaging, and molecular data. Combined with our Precision Suite—which unifies real-world data, advanced analytics, and scalable evidence generation—these solutions are transforming how clinical development, regulatory, and commercialization decisions are made.

ConcertAI brings together a portfolio of purpose-built solutions, including Tera Recon, an industry leader in advanced imaging and AI-driven visualization, and Cancer

LinQ, the ASCO-originated oncology platform advancing care quality and large-scale discovery.

Joining ConcertAI means working alongside bold thinkers, builders, and healthcare experts on innovative, high-impact products that directly improve patient lives. You’ll be part of a fast-growing, mission-driven organization at the forefront of AI-enabled healthcare, with meaningful opportunities for growth and leadership.

The Senior Client Success Partner plays a critical role at ConcertAI, Commercial Solutions, with a strong focus on execution. This role is the liaison between our clients and cross-functional internal/external teams, ensuring the timely and successful delivery of our solutions. This position is responsible for building deep relationships with clients, understanding their business, and finding new opportunities for growth in the partnership.

The Senior Client Success Partner ensures that clients receive the highest standard of service possible by overseeing service delivery functions, from project inception to completion, for a specific set of pharmaceutical clients. This role is accountable for the data production lifecycle, ensuring timeliness and accuracy, leading communication with clients. The ideal candidate possesses excellent interpersonal skills, communicates with clarity and concision, and demonstrates the ability to work cross-functionally.

Client Service experience within the pharmaceutical industry, other data-driven, or SAAS environment preferred.

• Lead internal and client communication pertaining to the progress of production, inquiries and projects
  • Lead client status meetings by reporting status of inquiries, bugs, and ad-hoc requests.
  • Responsible for producing tracking documents to be presented on client-facing calls.
• Own client relationship for 2-3 clients as the main point of contact
  • Lead planning, preparations and presentation of regular client business reviews
• Collaborate with project management teams and production delivery teams to prioritize deliverables
• Independently identify opportunities for organic client growth, within your clients.
• Work closely with Account Executive to draft contracts for New Work Orders and SOWs.
• Track budgets and approve invoices, to ensure timely and complete billing
• Manage and track low complexity projects
  • Lead status reviews with key stakeholders, with assistance from a Project Manager on large/complex projects
• Manage and track client data Inquiries, bugs, and ad-hoc requests
  • Responsible for ensuring inquiry is triaged to correct party via Jira workflows
  • Responsible for ensuring a timely response to inquiries, and escalating issues as needed
• Track all Service Level Agreement adherence
  • Responsible for an in-depth knowledge of…