Product Operations Manager, Mitchell & Ness

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

Mitchell & Ness is seeking a Product Operations Manager to own the full concept-to-consumer GTM journey, anchoring the sell-in calendar and weekly cross-functional sync while keeping Merchandising, Marketing, Product Development, and Sales aligned at every stage. This is a hands‑on operations role for someone who thrives on structure, drives clarity across a sprawling multi‑stage pipeline, and serves as the trusted source of truth for every product, drop, collab, and key moment from concept through launch.

The Product Operations Manager delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI‑enabled insights.

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

• Partner across Merchandising, Marketing, Product Development, Sales, Sales Ops, and DAM ownership teams to ensure every stakeholder is aligned on milestones, dates, and readiness at every stage of the pipeline.
• Run the weekly DTC/GTM Cross‑Functional Sync - setting the agenda, chasing owner updates across the full concept‑to‑consumer timeline, and driving open items to closure rather than status updates.
• Serve as the connective tissue across functions, translating operational detail for both executive leadership and functional teams through clear, recurring readiness reporting.

• Own and publish the rolling 90‑day sell‑in calendar, keeping wholesale and DTC partners aligned on dates and readiness so the right product reaches the right channel at the right moment.
• Run Consumer Launch Readiness tracking to confirm marketing, sales enablement, and asset delivery are in place ahead of key moments and collabs - ensuring fans experience launches seamlessly.
• Coordinate final asset and readiness material delivery to Retailer and E‑comm channels on schedule, closing the loop from concept to consumer.
• Track key moments and collabs against the full concept‑to‑consumer timeline, flagging conflicts or gaps before they become fan‑facing disruptions.

• Maintain and continuously improve calendar and tracking infrastructure in  - building views, automations, and reporting that keep stakeholders self‑serve at every stage of the pipeline.
• Apply AI tools (e.g. Claude) to accelerate calendar builds, reporting, and workflow automation, reducing manual overhead and improving the speed and quality of cross‑functional coordination.
• Identify process gaps across the concept‑to‑consumer pipeline and design scalable operational solutions before they become recurring fire drills.
• Translate complex, multi‑stage GTM workflows into simple, trusted sources of truth accessible to stakeholders at every level.

• Build, maintain, and publish the rolling sell‑in and consumer launch readiness calendar across all categories, anchored to upstream concept and development milestones.
• Coordinate CAD‑to‑image workflows feeding Merch Boards, sales email blasts, and DAM delivery in partnership with Imagery and Product…