Consultant, Client Relationship Management, Business

Location: Conshohocken

Job R369539

EXTERNALENGLOBALRequisition: R_369539

Company:
Marsh Mc Lennan Location : 161 Washington Street, Eight Tower Bridge, Conshohocken, PA 19428, United States of America

Employment type:

Regular Category:
Consulting Industry: Real Estate Salary: 165000

Posted:  Marsh Agency's East Region is a leader in the employee benefits marketplace. Our associates simplify employee health and welfare benefits and risk management for regional, national, Fortune 500 and Fortune 1000 companies. We value integrity, collaboration, passion, innovation, and accountability, and we are committed to making a difference in the moments that matter for our colleagues, clients, and communities. BRIEF DESCRIPTION As a member of the Absence, Disability, & Life group, the Consultant is responsible for providing day-to-day support and provide consulting services for clients.

As the Consultant, he/she will serve as the guardian of the strategic customer relationship and orchestrates the deployment of corporate-wide resources to provide comprehensive products and services. This entails supporting the overall Absence, Disability, & Life consulting practice relative to revenue growth and service needs as well as being accountable for the retention, development, servicing and expansion of their assigned accounts.

The incumbent individual will lead and collaborate with the dedicated Client Services Team to his or her key accounts. This is a highly collaborative position, in which the work is varied and involves a high degree of complexity. Frequent contacts with clients, vendors, carriers and internal departments including sales, marketing, HR, Finance, IT and other functional areas both within MMA East and designated key accounts will occur.

This position is expected to operate independently and provide appropriate information and direction to other individuals. Contacts will include sensitive and confidential information.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited, to the following:

Ongoing Client Services Manage Marsh Agency East Region’s Absence, Disability, & Life Consulting Team calendar of events and related project plans to ensure deadlines are met;

Support preparation for and participates in client financial management and renewal analysis meetings as well as annual client project planning and benefits strategy meetings;

Participate in development, implementation and management of health management strategies and programs;

Review plan documents, SPDs and vendor contracts to ensure accuracy with client expectations, legal compliance requirements and administration best practices;

Support client and MMA East team activities around labor negotiations;

Support clients with labor contract interpretation, implementation and ongoing administration of benefits provisions;

Interpret plan documents to help clients answer participants’ benefits and/or claims questions and/or appeals;

Support clients with open enrollment and new hire processes and timing;

Assist in developing and providing training for client benefits staff on benefits programs, procedures and practices;

Assist with standard benefits communication materials, as needed;

Coordinate and manage special client projects, such as dependent eligibility audits, claim audits, and benefit statement reports;

Manage plan implementations including new vendors and/or plan changes;

Manage new client on-boarding.

Vendor Management Help establish and implement a semi-annual vendor services meeting and performance review structure that involves the client, vendor and MMA:

Define vendor performance expectations, guarantees and measurement system;

---Complete vendor performance reviews in preparation for the meetings and negotiations;

---Organize and facilitate the…