Technical Support Officer

Hackney, United Kingdom | Posted on 13/08/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That's why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries.

These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Purpose

To support the Building Maintenance and Estate Environment service in delivering an effective responsive repairs service across a portfolio of approximately 5,000 social housing properties, including estate environments and leaseholder liabilities. The postholder will undertake inspections, investigate defects, identify appropriate remedial works, prepare technical documentation and estimates, and monitor repair projects delivered by contractors and the Council's Direct Labour Organisation. The role will ensure works are delivered to a high standard, provide value for money, comply with statutory and health and safety requirements, and minimise inconvenience to residents.

• Undertake inspections and surveys of Council properties following repair requests, including visits to tenanted properties to investigate defects and plan programmes of work.
• Provide technical advice on building defects, damp, specifications, estimates, labour requirements, and health and safety matters.
• Prepare specifications, estimates, contract documentation, correspondence, measurements, and re-measurements as required.
• Maintain accurate repair histories, records, databases, and information relating to works undertaken.
• Prepare and submit survey reports, estimates, and work orders, ensuring value for money and commercial viability.
• Engage specialist services and contractors in accordance with Council procurement procedures.
• Monitor and oversee the progress of works undertaken by contractors and the Council's Direct Labour Organisation.
• Undertake post-inspections to ensure completed works meet required standards and comply with health and safety and statutory requirements.
• Support effective Section 20 consultation with leaseholders and contribute to income maximisation in partnership with Tenancy and Leasehold Services.
• Support the Repairs Service and Repairs Call Centre to ensure a coordinated and positive repairs journey for residents.
• Take ownership of repairs projects from initiation through to completion, maintaining effective communication with residents throughout.
• Investigate and respond to complaints and enquiries from residents, Councillors, and external organisations within required timescales.
• Attend Area Panel and other meetings, preparing reports and providing technical information as required.
• Maintain effective working relationships with Housing, Asset Management, and other Council directorates.
• Support the collection of stock condition information and the development of programmes, priorities, and investment plans.
• Prepare and quality-check technical reports for committees, public meetings, and senior management.
• Monitor contractor performance, payments, variations, and the application of relevant schedules of rates.
• Operate within Council financial, procurement, process control, and budget management procedures.
• Ensure compliance with the Health and Safety at Work Act, CDM 2015, corporate…