Sr, Benefits Analyst, Programs & Delivery

Location: Malvern

The Sr. Benefits Analyst, Programs & Delivery, is a key member of the North America Total Rewards team responsible for supporting the execution and delivery of enterprise benefits programs and processes across the U.S. and Canada. This role partners on enterprise benefit implementations, program changes, service delivery initiatives, and other large-scale projects while driving process improvements that promote efficient, compliant, and scalable operations.

Partnering closely with Benefits leadership, HR, Payroll, HRIS, vendors, and other stakeholders, the role supports operational readiness, compliance activities, process improvement efforts, reporting, and ongoing program administration. The Sr. Benefits Analyst provides guidance to Benefits Analysts and stakeholders on program execution, operational processes, and best practices to support consistent delivery across the Benefits Enablement function.

Program Execution & Enterprise Process Delivery

- Support the implementation, execution, and ongoing administration of enterprise benefits programs and key processes across the U.S. and Canada, including Annual Enrollment and other large-scale initiatives, ensuring operational readiness and successful delivery.

- Translate established program designs into operational execution plans and ensure consistent delivery across stakeholders, systems, and vendors.

- Ensure program execution aligns with established processes, timelines, governance standards, and service expectations.

- Support implementation of negotiated union benefit changes and collective bargaining agreement updates.

- Manage inbound benefits inquiries, case routing, and stakeholder coordination to support timely resolution and effective service delivery.

Process Improvement & Operational Excellence

- Identify and implement process improvements that enhance efficiency, accuracy, scalability, and employee experience.

- Develop and maintain SOPs, operational controls, process maps, and program documentation.

- Proactively identify operational risks, gaps, and inefficiencies and drive sustainable solutions.

- Support continuous improvement initiatives that strengthen consistency, reduce rework, and improve operational effectiveness.

- Partner with Benefits leadership to operationalize process enhancements and support scalable delivery models.

Project Management & Stakeholder Coordination

- Manage and coordinate project activities, including development of project plans, milestones, timelines, communication plans, and readiness activities for assigned initiatives.

- Coordinate cross-functional stakeholders, vendors, and service partners to ensure successful execution and delivery.

- Monitor risks, dependencies, deliverables, and issue resolution activities to support project success.

- Serve as a key point of contact for assigned programs and initiatives, ensuring alignment across HR, Payroll, HRIS, vendors, and internal stakeholders.

Compliance, Reporting & Team Support

- Support the administration and execution of benefits compliance activities across the U.S. and Canada, ensuring required filings, notices, reporting, and regulatory obligations are completed accurately and on time.

- Manage the annual benefits compliance calendar for benefit programs, tracking key milestones, coordinating required activities, and driving timely completion of compliance obligations.

- Support audits, compliance reviews, and documentation requirements, ensuring audit readiness and appropriate record retention.

- Monitor program metrics, reporting, and operational trends to identify risks, improvement opportunities, and follow-up actions.

- Provide guidance and support to Benefits Analysts to reinforce consistent processes, standards, and ways of working across the team.

The Sr. Benefits Analyst supports the Senior Manager, Benefits Enablement in translating approved benefit strategies and program designs into operational processes, implementation activities, controls, and sustainable delivery practices. The role is responsible for managing competing priorities, coordinating stakeholder activities, supporting compliance obligations, and driving process improvements that enhance operational effectiveness and the employee experience. Success in the role requires strong analytical skills, sound judgment, attention to detail, and the ability to effectively collaborate and influence across a complex stakeholder environment.

- Bachelors degree in HR or related discipline is preferred

- 5+ years benefit…