Senior Business Analyst

One of our clients in the government domain is seeking an experienced Senior Business Analyst to support the modernization of the Commission's CAI (Complaint Application Interface) system, a critical application used to manage and resolve utility-related complaints from Pennsylvania residents.

The Senior Business Analyst will play a key role in requirements discovery, business process analysis, system design, testing, and user acceptance activities throughout a multi-year digital transformation initiative. This individual will work closely with business stakeholders, subject matter experts, Product Managers, Product Owners, Data Modelers, Architects, and Development teams to ensure that existing functionality is accurately captured, improved where appropriate, and successfully transitioned into a modernized platform.

The ideal candidate will possess strong requirements elicitation skills, extensive experience with enterprise application modernization efforts, business process improvement expertise, and a proven background leading testing and User Acceptance Testing (UAT) activities.

• Document and analyze existing CAI application functionality, workflows, and business processes.
• Ensure all critical system requirements and regulatory obligations are captured and maintained throughout modernization efforts.
• Gather, analyze, document, validate, and prioritize business and functional requirements.
• Map requirements to applicable legislative, regulatory, and policy mandates where appropriate.
• Identify gaps, inefficiencies, and opportunities for process improvement.
• Recommend business and system enhancements that increase operational effectiveness.
• Propose innovative features that provide measurable business value.

• Partner with the Product Manager to translate business requirements into:
  • User Stories
  • Acceptance Criteria
  • Product Backlog Items
• Ensure requirements are clearly understood by technical teams.
• Participate in Agile ceremonies and support backlog refinement activities.
• Collaborate with development teams to clarify requirements throughout implementation.

• Analyze existing workflows and recommend process optimization opportunities.
• Support business process reengineering initiatives.
• Evaluate current-state and future-state processes.
• Assist business stakeholders in identifying modernization opportunities that improve customer service and operational efficiency.

• Support analysis efforts related to:
  • Legacy System Assessment
  • Digital Transformation Initiatives
  • Application Modernization
  • Platform Migrations
  • System Integrations
• Assist in evaluating technical approaches, architecture options, and implementation strategies.

• Develop and execute test strategies and test cases.
• Validate system functionality against business requirements.
• Coordinate and lead User Acceptance Testing (UAT) activities.
• Document defects and support issue resolution.
• Verify successful implementation of business requirements and enhancements.

• Support organizational change management activities.
• Assist with user adoption, training, and communication efforts.
• Facilitate meetings and workshops with business stakeholders and subject matter experts.
• Present recommendations and findings to business and technical audiences.

• Ensure solution compliance with:
  • Comm…