Product Manager

One of our clients in the government domain is seeking an experienced Product Manager to lead the modernization of the CAI application
, a mission-critical system used to manage and resolve consumer complaints involving utility companies.

Client: Pennsylvania Public Utility Commission (PA PUC)
Location: Dauphin County, PA
Work Schedule: Hybrid (2 Days Onsite, 3 Days Remote)
Onsite Requirement: One onsite day must be Wednesday; office locations are available statewide.
Duration: Multi-Year Project (Approx. 3-Year Modernization Initiative)

This role will serve as the primary owner of the product vision, strategy, and roadmap throughout a large-scale, multi-year modernization initiative. The Product Manager will partner closely with business stakeholders, architects, development teams, UX/UI professionals, and vendors to deliver a modern, secure, accessible, and scalable solution that meets current and future business needs.

• Own and drive the product vision, strategy, and roadmap for the CAI modernization program.
• Align product direction with PA PUC business objectives and enterprise technology standards.
• Define product goals, success metrics, and key performance indicators (KPIs).
• Gather, analyze, document, and prioritize business and functional requirements.
• Develop and maintain user stories, acceptance criteria, and product backlog items.
• Prioritize features and technical initiatives based on value, risk, dependencies, and strategic objectives.

• Act as the primary liaison between business stakeholders and technical delivery teams.
• Facilitate communication among executive leadership, end users, development teams, architects, and vendors.
• Provide regular project updates, recommendations, and progress reports to leadership.

• Lead Agile product management activities throughout the project lifecycle.
• Facilitate and participate in:
  • Backlog Refinement
  • Sprint Planning
  • Sprint Reviews
  • Retrospectives
• Ensure successful planning, execution, testing, deployment, and adoption of new functionality.
• Collaborate with architects and development teams to define modern technical solutions.
• Participate in platform selection, architecture discussions, and integration planning.
• Support modernization efforts involving cloud technologies, integrations, and enterprise platforms.

• Ensure compliance with:
  • Commonwealth IT Standards
  • Security Policies
  • Data Privacy Requirements
  • Accessibility Standards (WCAG)
• Identify and mitigate project risks, dependencies, and obstacles.
• Support change management, training, and user adoption initiatives.

• Proven experience as a Product Manager leading enterprise software initiatives.
• Strong experience managing product roadmaps and product backlogs.
• Requirements Gathering
• User Story Creation
• Product Lifecycle Management
• Stakeholder Management
• Agile Methodologies
• Experience working with:
  • Development Teams
  • Solution Architects
  • UX/UI Designers
  • Business Stakeholders
  • Third-Party Vendors
• Strong analytical, communication, facilitation, and leadership skills.
• Experience defining and tracking KPIs and business outcomes.
• Ability to manage risks, dependencies, and competing priorities effectively.

• Experience leading large-scale application modernization initiatives.
• Public-sector or government experience.
• Experience with complaint management, case management, or regulatory systems.
• Knowledge of enterprise architecture, system integrations, security, and accessibility standards.
• Experience supporting digital transformation programs in highly regulated environments.

• Product Roadmap Management
• Agile Product Ownership
• Requirements Analysis
• User Story Development
• Backlog Prioritization
• Stakeholder Engagement
• Change Management
• Business Process Improvement
• Digital Transformation
• Executive Communication

The ideal candidate is a senior Product Manager with a strong background in Agile delivery and enterprise application modernization. They can effectively bridge business and technical teams, drive strategic product decisions, manage competing priorities, and successfully deliver a large-scale modernization effort that will improve how the PA PUC serves Pennsylvania residents and utility stakeholders.