Recovery Representative Job Chesterbrook Pennsylvania USA,Business

Location: Chesterbrook

Position Description

The Recovery Representative’s primary responsibilities will be torespectfully recover past due and delinquent consumer accounts. Asa recovery representative, you will research, investigate, analyze and use negotiation methodologies, maintaining trustful customer relationships and ensuring timely payments toward recovery goalsfor both inactive and active accounts.

Position Responsibilities

Use system(s) resources to identify, review, assign and contactconsumers that have past due and/or delinquent account balancesusing all points of contact.

Counsel students who are in University collections on payments,arrangements and Private Alternative Loan options.

Assist student accounts staff with any issues related toin-house collections and outside collections vendors, while maintaining accurate and timely reports regarding collections.

Execute in-house collections communication processes, including printing of collections letters, sending emails, paymentarrangement letters/contracts and outbound calls.

Provides quarterly reports and updates to the Director of Student Accounts.

Serves as a point of contact for collection company inquiries,and meet with collections representatives/vendors as necessary.

Assist with department incoming calls, email and other special projects/ responsibilities as directed by management.

Maintain a pleasant demeanor and offers excellent customer service in a sometimes-high pressure environment.

Embody values of compassion, integrity, justice and respect,synergistically achieving the department and university’s commonmission.

Qualifications

This is an entry-level position that prefers a Bachelor’s Degree inan appropriate field with 0-2 years of experience in higher education, customer service and contact center. Attention todetail, with an eye for problem solving and have the ability towork both in work groups and independently, and sensitivity tomatters of confidentiality are required. Excellent written and oral communication skills are essential, to effectively interact with current and prospective students, parents, and college personnel.

It is essential that the incumbent exhibits an understanding of,and support for, the University’s Christian mission.

The person in this position must be available, when required, toattend training, orientations, open houses, and workshopsoff-site.