Member Service Representative; Part-Time - Mifflinburg

Member Service Representative (Part-Time) - Mifflinburg

5 days ago - Be among the first 25 applicants.

Part Time - 20 Hours Per Week

Monday through Saturday Availability Required.

Role: A Member Service Representative's primary responsibility is to assist members in meeting routine financial goals while exceeding their expectation for service. To accomplish this, Member Service Representatives perform routine account transactions, cross-sell various products and services to fulfill the member's financial needs, and research and resolve member account questions and concerns.

• 40% - Receives and processes member's financial transactions.
• 30% - Cross-sells various deposit, loan and convenience services appropriate to each individual member.
• 15% - Uses problem solving skills to research member account questions and concerns.
• 10% - Performs other daily, weekly and monthly routine tasks.
• 5% - Performs other duties as assigned.

• Welcomes members and guests by name, provides routine information concerning services, and directs members to the appropriate department. Provides friendly, professional, accurate, personal service to all members.
• Completes member transactions including deposits, withdrawals, transfers, loan and VISA payments, checks, wire transfers, coin machine transactions, cash advances, opening IRAs, ordering checks, direct deposits, sells VISA gift cards, foreign checks, cashier's checks, processes debit and credit card disputes, sorts mail, and processes night deposit transactions.
• Fulfills stated financial needs of members and discovers unstated needs via conversation, cross-selling services in person, by mail, and by phone.
• Completes routine tasks: maintaining cash drawer limits, balancing drawer, verifying cash shipments, servicing TCRs, auditing gift cards, balancing vault book, servicing coin machine.
• Resolves member questions, researches account inquiries, troubleshoots and replies to internal inquiries in a timely, friendly, and accurate manner; completes follow‑up as needed.
• Familiarizes with and follows policies, procedures, and guidelines:
  Security, Bank Secrecy Act, Identity Theft and Red Flags, Cash Over/Short, Check Cashing and Holds, Confidentiality, etc.
• Follows proper dual‑control procedures.
• Performs miscellaneous tasks: typing, filing, computer input, answering phone before three rings, and other duties as assigned.
• Maintains a dependable record of attendance and timeliness.
• Participates in training and professional development activities (conferences, seminars, workshops) as directed by Management.

• Experience:
  
  One to three years in customer service, cash handling, sales, banking or financial services.
• Education:
  
  High school diploma or GED.
• Interpersonal
  
  Skills:
  
  Well‑developed interpersonal skills for communicating with members.
• Computer Proficiency:
  Ability to operate a computer and basic mathematical skills.
• Work Environment:
  Not substantially exposed to adverse environmental conditions.
• Residency:
  State of Pennsylvania residency required.

Service 1st Federal Credit Union provides equal opportunity without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable law in employment and in our business activities.