Customer Care Representative

Customer Care Representative at Amcor

Amcor transforms the packaging industry and improves lives worldwide. With over 10,000 consumers encountering our products every second, we prioritize safety as a core value and build our future on responsible, innovative packaging.

Under the guidance of the department supervisor, you collaborate with Sales, Supply Chain, Demand Planning, and Customer Care to deliver superior service. You process orders, provide status updates, manage customer accounts, and support day‑to‑day operations for assigned accounts.

• Manage order intake from receipt to invoicing via web, email, EDI, or fax.
• Respond promptly to customer inquiries, pricing requests, and invoicing needs.
• Monitor service levels, identify process improvements, and exceed expectations.
• Initiate returns, authorizations, and deductions, resolving issues efficiently.
• Build strong customer partnerships and execute multiple product lines.
• Lead projects, mentor new team members, and perform special assignments.
• Maintain robust reporting on pricing, inventory, shipping, and invoicing.
• Collaborate with transportation, supply chain, and plant ops to meet service levels.
• Utilize customer–based software and online portals proficiently.

• 2‑3 years customer‑care or related experience.
• College degree preferred;
  Six Sigma certification a plus.
• Excellent verbal and written communication.
• Proven ability to implement process improvements.
• Strong analytical, team building, and high‑level communication skills.
• Professional under stress and independent decision‑making.

Work from home with high‑speed internet and cell phone service. Maintain an appropriate area within the employee’s home for work purposes. Regular connectivity via phone, email, and instant messaging during approved work hours is required.

• People are engaged and developing as part of a high‑performing Amcor team.
• Customers grow and prosper from Amcor’s quality, service, and innovation.
• Investors benefit from Amcor’s consistent growth and superior returns.
• The environment is better off because of Amcor’s leadership and products.

Amcor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

• Medical, dental, and vision plans.
• Flexible time off (80 hours paid per year for full‑time salaried employees).
• Company‑paid holidays (9 days per year, location dependent).
• Wellbeing program & Employee Assistance Program.
• Health Savings Account / Flexible Spending Account.
• Life insurance, AD&D, short‑term & long‑term disability, and voluntary accident disability benefits.
• Paid parental leave.
• Retirement savings plan with company match.
• Tuition reimbursement (approval dependent).
• Discretionary annual bonus program (initial eligibility dependent on hire date).