Service Dispatcher

The ideal candidate will be responsible for day to day dispatching of service technicians.

Receive and schedule emergency service calls, coordinate and schedule equipment start‑ups, and schedule manpower for project work. Effectively monitor and present updates on services, projects/start‑ups to Project Manager, customer and/or Account Manager.

• Work directly with customers scheduling their service and maintenance needs.
• Work directly with technicians, scheduling and any support needs.
• Work with Project Managers and Account Managers coordinating project start‑ups and service requests.
• Balance daily and weekly look‑ahead schedule.
• Use dispatch software; manage customer/contact information and asset lists.
• Follow up with technicians on open service calls.
• Act as a resource to the service technicians.

• Emergency service equivalent experience/knowledge.
• Strong verbal, written, and organizational skills.
• Strong communication and customer service skills.
• Strong ability to multi‑task.
• Familiarity with Microsoft 360 suite.
• Familiarity with dispatching software a plus.
• Knowledge of mechanical and plumbing systems a plus.

Entry level

Full‑time