Customer Service​/Dispatch Specialist

3 days ago Be among the first 25 applicants

Zoom Drain is a growing, customer-service-oriented company that specifically provides drain and sewer services for both homeowners and business owners. As the continuation of a third-generation family business, we are recognized for providing fast services and solutions that put customers first. We pride ourselves on our core values:

Grit, Responsibility, Optimism, and Willingness.

At Zoom, we take great care in cultivating the careers of our employees. We offer training and cross‑training with room for growth because we recognize that career advancement is a large part of job satisfaction. With Zoom, a challenging environment with plenty of opportunity awaits.

• Effectively manage incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/team sales targets and call handling quotas.
• Schedule & communicate with technicians to meet customer requirements.
• Assign work orders based on priority to the available workforce.
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage customers.

• Strong phone contact handling skills and active listening.
• Familiarity with dispatch practices or willingness to learn.
• Customer orientation and ability to adapt/respond to different types of customers.
• Excellent communication and presentation skills.
• Ability to multi‑task, prioritize, and manage time effectively.
• Spanish‑speaking/bilingual is a plus.

• Bonus Opportunities.
• Medical/Dental Benefits.
• Paid Sick Days / Holidays.
• Company Mobile Phone.
• Recognition & Rewards.
• Positive Team Atmosphere.
• Zoom Drain Team Events.

Schedule: Full Time – Sunday through Thursday OR Tuesday through Saturday

Pay Rate: $21.00 – $24.00 hourly

Thank you for considering a career with Zoom Drain.