Client Solutions Administrator Job Gratz Pennsylvania USA,Customer Service/HelpDesk

Position: Client Solutions Administrator I
Location: Gratz

Company Summary

LINKBANK is a community-focused financial institution committed to positively impacting lives through personalized banking services and strong, values-driven relationships. By prioritizing our values of LIVE, INTEGRITY, NURTURE, and KNOWLEDGE, LINKBANK aims to foster growth and trust within the communities it serves.

General Responsibilities /

Job Summary

Deliver a unique and positive experience for visitors to the solution centers.
Achieve solution center’s goals through accurate transaction processing and tailored client solutions.

Essential Functions / Duties

Promote Corporate Values: Embody LINK’s values of LIVE, INTEGRITY, NURTURE, and KNOWLEDGE in daily activities.

Client Service Excellence: Maintain a positive attitude and eagerness to learn while delivering top-notch client service.

Transaction Management: Handle various client transactions, including deposits, withdrawals, loan payments, and account openings, via in-person, drive-thru, phone, or a mobile/online.

Deposit Processing: Manage and log mail, night depository, and ATM deposits as needed.

Record Maintenance: Ensure compliance with Retail Operations Guidelines for record-keeping and audits.

Regulatory Forms: Accurately complete Currency Transaction Reports and Reg CC Forms.

Cash Management: Balance cash drawers and vault daily and maintain accurate audit records.

Cash Handling: Order and manage cash and coin shipments to/from the Federal Reserve.

Inventory Management: Order and manage supplies used in the Solution Centers.

Training Assistance: Help train new employees and interns.

Sales Support: Enhance the sales process by reviewing client profiles and referring clients for additional services.

Policy Adherence: Follow internal controls, operational procedures, and risk management policies; stay updated on policy changes.

Other Duties: Perform additional tasks as assigned.

Minimum Qualifications

Education: High School Diploma or equivalent.

Knowledge / Skills / Abilities

Multitasking: Manage multiple priorities effectively.
Detail-Oriented: Strong attention to detail and proactive problem-solving.
Banking Knowledge: Basic understanding of bank products and services.
Compliance: Adherence to policies and procedures.
Technical

Skills:

Proficiency with computers and Microsoft Windows.
Client Service: Excellent client service skills with patience and empathy.
Interpersonal

Skills:

Strong communication, leadership, and organizational abilities.
Attendance: Regular and Predictable attendance.

Preferred Experience

Prior teller experience or at least 1 year of cash handling and client service experience.

Physical and Mental

Job Requirements

Communication: Clear verbal communication and comprehension.
Manual Dexterity: Ability to operate office equipment and computer terminals.
Physical Stamina: Capable of standing or walking for extended periods.
Visual Acuity: Sufficient vision for computer work.
Mobility: Coordination and lifting up-to 20 pounds as necessary.
Travel: Ability to travel to various bank locations as needed.

Working Conditions

Essential Functions above include reasonable accommodations, as applicable, under federal, state and local laws.

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