Customer Service Associate

Location: Telford

Customer Service Assistant
Position Summary: The Customer Service Assistant is responsible for processing customer orders from entry through to on-time delivery at the desired destination. The role requires timely and accurate data entry, proactive communication, and excellent customer service skills. Strong attention to detail and the ability to communicate clearly with internal teams and clients are essential.

Principal Duties and Responsibilities:

• Provide world-class customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Accurately enter customer orders and maintain data integrity throughout the process.
• Monitor and expedite orders to meet delivery expectations.
• Proactively communicate order status to customers and internal stakeholders.
• Inform the International Sales Account Manager of any issues with orders or customer projects.
• Promptly respond to customer emails, calls, and messages to ensure timely resolution.
• Process order changes and updates in a timely and accurate manner.
• Build and maintain strong relationships with customers to enhance loyalty and retention.
• Collaborate with internal departments to resolve complex customer issues.
• Meet or exceed customer service targets and performance metrics.

Skills and Experience:

• Minimum 3 years of experience in B2B customer service.
• Strong organizational, data entry, and time management skills.
• Exceptional attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Positive, professional demeanor with a team-oriented attitude.
• Experience with Microsoft Office is required;
  Quick Books experience is preferred.
• Previous experience managing customer relationships is a plus.

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