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Customer Service Representative III
Job in
Malvern, Chester County, Pennsylvania, 19355, USA
Listed on 2026-01-06
Listing for:
PACER GROUP
Full Time
position Listed on 2026-01-06
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Job Title - Customer Service Representative III
Duration - 4 months
Shift
-Hybrid (8:00 AM - 5:00 PM)
Location - Malvern, PA 19355
Role
Overview
:
- Provide order processing and sales-related support to internal and external customers
- Deliver high-quality customer service with prompt, thorough responses to inquiries
- Coordinate all aspects of order management from quoting through delivery and invoicing
- Process orders for products and services submitted by sales staff or customers
- Manage orders ranging from quick-ship items to complex, long-cycle orders
- Proactively follow up on order backlog to ensure accuracy and completeness
- Communicate order status updates and changes to relevant stakeholders in a timely manner
- Coordinate with internal departments regarding order status, shipping dates, pricing, product availability, and backorders
- Maintain virtual customer files, including sales contracts and supporting documentation
- Customer Billing Resolution
- Investigate and resolve customer billing disputes in coordination with the Accounts Receivable collections team
- Provide pricing and availability information
- Prepare formal quotations for standard and select specialty products and services
- Support pre- and post-order sales activities as needed
- Perform additional duties based on organizational needs
- 0-2+ years of experience with a college degree or equivalent work experience
- Conceptual understanding of fundamental theories, principles, and practices
- Strong technical aptitude
- Ability to work effectively with a diverse workforce and customer base in a matrixed organization
- Proficiency in Microsoft Office applications
- Preferred experience with Salesforce CRM, AS400, and Select Configure Price Quote (SCPQ) tools
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