Patient Service Representative - Onsite

Position Overview

Support Services Group is seeking enthusiastic and dedicated Customer Service Agents to join our onsite team supporting a renowned healthcare organization. The ideal candidate will provide outstanding service, address customer inquiries, and resolve issues with professionalism and efficiency. This is a full-time, onsite position located in Colón, Panama.

• Respond to customer inquiries via phone, email, or chat in a professional and courteous manner.
• Troubleshoot and resolve customer concerns related to healthcare services and solutions.
• Maintain accurate and detailed records of customer interactions in the system.
• Provide information about healthcare products and services to customers as needed.
• Meet performance metrics, including quality scores, resolution times, and customer satisfaction.
• Collaborate with team members and supervisors to continuously improve service delivery.
• Adhere to company policies and healthcare-related guidelines, ensuring compliance at all times.

• Strong communication skills in English (both verbal and written).
• 1-2 years of experience in customer service or a similar role, preferably in healthcare or related industries.
• Proficiency in computer systems.
• Ability to work onsite in Colón, Panama, with a flexible schedule, including weekends and holidays.
• Strong problem-solving skills and a customer-focused mindset.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• A positive and inclusive work environment.
• Comprehensive training to set you up for success.
• Employee recognition and reward programs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sedentary Work Examples:
  Work performed primarily while sitting at the workstation; frequently operating a computer keyboard and other office equipment.

Work in a general office environment. Requires working weekends, evenings, and holidays as required.

Job Type: Full-time

• Have you completed the following level of education:
  High school or equivalent?
• Are you willing to undergo a background check, in accordance with local law/regulations?