Customer Service Support

Customer Service Support

Recruiter: LHH

Location:

Conshohocken, Pennsylvania

Pay: $20 - $23 / Hour

Contract:

Contractor

LHH Recruitment Solutions has partnered with a large non profit organization. We are seeking a customer-focused and detail-oriented Seasonal Donor Relations Associate to support a busy philanthropic services organization during its peak giving season. This role serves as a primary point of contact for donors, financial advisors, and other stakeholders, providing exceptional service through phone, email, and online communications. The ideal candidate thrives in a fast-paced environment, communicates professionally, and enjoys helping others while maintaining a high level of accuracy and organization.

This seasonal opportunity is ideal for individuals with strong customer service experience who are looking to gain experience within a mission-driven organization while supporting donor engagement and operational activities during the busiest time of year.

Location:

Conshohocken, PA (Hybrid, 3 days onsite / 2 days remote) Pay Rate: $20-$23 per hour Duration:
October through January (Seasonal Contract)

Schedule:

Full-Time, Monday-Friday

• Deliver exceptional customer service by responding to donor and advisor inquiries via phone, email, and other communication channels.
• Provide timely, accurate, and professional support while maintaining a donor-centric approach.
• Track, document, and manage inquiries, requests, and case activity within a CRM or case management system.
• Escalate complex issues to appropriate internal teams and subject matter experts when necessary.
• Conduct follow-up communications to ensure inquiries and requests are resolved efficiently.
• Support increased service demands during peak giving season, particularly from October through December.
• Assist with data entry, record maintenance, and administrative support functions.
• Collaborate closely with cross-functional teams to ensure an exceptional client experience.
• Participate in training sessions, team meetings, and process improvement initiatives.
• Complete special projects and additional responsibilities as assigned.

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Excellent attention to detail and organizational abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional phone etiquette and written communication skills.
• Strong computer proficiency, including Microsoft Office applications.
• Ability to handle confidential and sensitive information appropriately.
• Reliable attendance and commitment throughout the contract assignment.

• 1-2 years of customer service, call center, client support, or administrative experience.
• Experience working with CRM systems such as Salesforce or similar platforms.
• Experience supporting clients, customers, or donors in a high-volume environment.

The successful candidate will be:

• Service-oriented and passionate about delivering an exceptional customer experience.
• Professional, personable, and able to communicate effectively with diverse audiences.
• Self-motivated with strong problem-solving skills.
• A collaborative team player who thrives in a deadline-driven environment.
• Comfortable managing high volumes of inbound inquiries during peak operational periods.

• Hybrid schedule with 3 days per week onsite in Conshohocken, PA.
• Full-time hours, Monday through Friday.
• Flexibility to support increased business demands during the busiest months of the giving season.
• Seasonal contract running from October through January.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter…