Client Care Representative

At Mast Roofing & Construction, we help homeowners. How? By keeping a safe roof over their head and advising them about all aspects of the exterior of their home. We've been doing this for over 25 years, and we're really good , lots of people call us and we need help!

• Likes to talk to people on the phone – because it's an important way that we connect with our clients
• Has high attention to detail – because our clients wouldn't like it if we show up at 4:00am instead of 4:00pm
• Understands the importance of constantly improving – because we are doing just that. We are a growing company and expect you to grow along with us!
• Can be an influencer – because we are not the only option a prospective client has
• Likes to follow a process – because a well-thought-out process is what gets our client a great experience

• Answering incoming calls
• Following a script when asking questions to make sure we get all the information we need
• Entering information into our computer program
• Scheduling clients for service calls and estimates
• Making outbound calls to confirm appointments

• $18/hr.+ base depending on experience level
• Plus SPIFFS and Bonuses
• Personalized Training
• Paid Holidays (we even count your birthday as a holiday!)
• 100% IRA match up to 3%
• Paid Time Off
• Medical/Dental/Vision Insurance Plans
• Year-end Bonus

Employees can expect to work in the following areas, alongside Oley, PA:

• Allentown, PA 18102
• Reading, PA 19601